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file manager not working in cpanel

Discussion in 'General Discussion' started by aress24x7, Oct 5, 2003.

  1. aress24x7

    aress24x7 Member

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    Hello,

    I am facing a lot of problems on our cpanel server. The cpanel has been upgraded to latest version - WHM 8.4.0 cPanel 8.4.0-S87

    Before upgrade(7.4.2), I was facing a lot of problems like cannot upload files from cpanel & cannot add email addresses from cpanel etc. and after upgrade the problem continues.

    1. Email Address Issue :

    When domain is created the folder(/home/justtest/etc) which holds the information related to virtual users is not being created.

    drwx--x--x 5 justtest justtest 4096 Oct 3 04:42 ./
    drwxr-xr-x 802 root root 16384 Oct 3 04:42 ../
    drwxr-x--- 2 justtest mail 4096 Oct 3 04:42 mail/
    drwxr-xr-x 3 justtest justtest 4096 Oct 3 04:42 public_ftp/
    drwxr-xr-x 10 justtest justtest 4096 Oct 3 04:42 public_html/
    lrwxrwxrwx 1 justtest justtest 11 Oct 3 04:42 www -> public_html/

    Also domains those are already created cannot add new email accounts from cpanel. Process takes a lot of time without any success. The passwd and shadow file is not being written with new values.

    drwxr-x--- 3 justtest1 mail 4096 Oct 2 22:28 etc/
    -rw-r--r-- 1 justtest1 justtest1 89 May 30 07:33 .forward
    drwxr-xr-x 2 justtest1 justtest1 4096 Sep 25 21:26 .htpasswds/
    -rw-r--r-- 1 justtest1 justtest1 14 Oct 3 03:41 .lastlogin
    drwxrwx--- 4 justtest1 mail 4096 Oct 2 22:01 mail/

    drwxr-x--- 3 justtest1 mail 4096 Oct 2 22:28 ./
    drwx--x--x 11 justtest1 justtest1 4096 Oct 3 03:19 ../
    -rw-r--r-- 1 justtest1 justtest1 0 May 18 21:22 .imapv4cp5c
    -rw-r--r-- 2 justtest1 mail 106 Sep 25 11:10 passwd
    -r--r--r-- 1 justtest1 justtest1 8859 Sep 25 11:10 passwd,v
    -rw-r--r-- 1 justtest1 justtest1 0 Oct 2 22:28 quota
    -r--r--r-- 1 justtest1 justtest1 229 May 27 20:55 quota,v
    -rw-r----- 2 justtest1 mail 27 Sep 25 11:10 shadow
    -r-------- 1 justtest1 justtest1 7121 Sep 25 11:10 shadow,v
    drwxr-x--- 2 justtest1 mail 4096 Sep 25 11:10 justtest1.com/

    The server load is too high while adding a simple email account from cpanel .

    PID USER PRI NI SIZE RSS SHARE STAT %CPU %MEM TIME COMMAND
    18857 elainec 18 0 2288 804 572 R 34.8 0.0 14:54 cpanel-email
    20811 justtest1 20 0 2772 2772 1096 R 34.8 0.2 7:46 cpanel-email
    19382 elainec 19 0 2908 1700 1192 R 34.3 0.1 12:08 cpanel-email
    18663 justtest1 18 0 2148 2144 472 R 33.8 0.2 16:02 cpanel-email
    23722 elainec 17 0 3184 3184 1512 R 32.8 0.3 3:02 cpanel-email

    Server's tmp has proper values as follows :

    drwxrwxrwt 4 root root 36864 Oct 3 04:48 tmp/

    Could you please suggest any solution?

    Thanks in advance.

    cPanel.net Support Ticket Number:

    cPanel.net Support Ticket Number:
     
  2. mickeymouse

    mickeymouse Well-Known Member

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    Dear aress24x7,

    Did you try running the scripts,

    /scripts/mailperm
    /scripts/fixcommonproblems
    /scripts/fixverything

    To corerct the issue?

    Regards,
     
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