File Manager Problem

[FARAZ]

recently i am having issue to download file via File Manager getting following error

GET /cpsess8236852830/download?skipencode=1&file=%2fdrive2%2fhome%2fhomeshop%2fpublic_html%2fbarcode.php HTTP/1.1" 404 0

 

[cPanelMichael]

Hello

Are you able to download that same file through other methods such as FTP? Do you notice any error messages in /usr/local/cpanel/logs/error_log when attempting to download the file via File Manager?

Thank you.

 

[FARAZ]

No Michael,

i have tried to download file via filezila as well https://serverip/~username/filename.

but the same error i saw in the site access logs

Regards
Faraz

 

[cPanelMichael]

Please try downloading the file via FTP. Also, do you have root access to this system? If so, and if downloading that file via FTP fails, access your server via SSH and run the following command:

stat /home/username/public_html/file.name

Replace "username" with the username of the account, and "file.name" with the name of the file. Do the permissions and ownership that are output with this command match the other files that you can download?

Thank you.

 

[FARAZ]

Dear

File: `/drive2/home/username/public_html/amazon_side.gif'
Size: 14252 Blocks: 32 IO Block: 4096 regular file
Device: 811h/2065d Inode: 94978060 Links: 1
Access: (0644/-rw-r--r--) Uid: ( 502/username) Gid: ( 503/username)
Access: 2013-09-07 15:19:22.000000000 -0400
Modify: 2010-01-13 05:19:34.000000000 -0500
Change: 2013-09-07 09:47:03.000000000 -0400


Regards
Faraz

 

[cPanelMichael]

Do you notice any error messages in /usr/local/cpanel/logs/error_log when attempting to download the file via File Manager?

Thank you.

 

[FARAZ]

/usr/local/cpanel/logs/access_log

[09/12/2013:17:08:19 -0000] "GET /cpsess8236852830/download?skipencode=1&file=%2fdrive2%2fhome%2fusername%2fpublic_html%2f1.zip HTTP/1.1" 404 0 "https://serverip:2083/cpsess8236852830/frontend/x3/filemanager/index.html?dirselect=homedir&domainselect=sitename.com&dir=%2Fhome%2Fusername&showhidden=1" "Mozilla/5.0 (X11; Linux i686; rv:17.0) Gecko/20100101 Firefox/17.0" "-"

in error_log
[2013-09-12 11:04:22 -0400] warn [Fileman::mkfile] Encountered error in Fileman::mkfile: Could not create file "testing.php" in /drive2/home/username/drive2/home/public_html: Directory /drive2/home/username/drive2/home/public_html does not exist.
[2013-09-12 11:08:41 -0400] warn [Fileman::listfiles] Encountered error in Fileman::listfiles: Internal error: can't find that folder: /drive2/home/username/home

Regards
Faraz

 

[cPanelMichael]

Please check the permission/ownership values on the following directories and report them back here:

/drive2/home/username/home
/drive2/home/username
/drive2/home
/drive2

Thank you.

 

[FARAZ]

Hello Michael,

hope you are fine and gr8 dear, yesterday i have created the ticket on cpanel support, will you please let me know the status of this ticket Support Request Id 4344987 - FTP Not Working and if it is possible to change the ownership and permission to REMOVED aur let us know the username and password. Thanks

Regards
Faraz

 

[cPanelMichael]

We can not provide you with login credentials or update the email address for you. You can login via https://tickets.cpanel.net to add additional emails to CC replies to. The last response on that ticket requested you check with your data center to see if there are any hardware firewall rules in place that are blocking port 30000.

Thank you.

 

[FARAZ]

Please do it for me and add in CC, because the collegue who initialize the ticket, forget to mention login credentials.

Thanks
Regards
Faraz

 

[cPanelMichael]

Please do it for me and add in CC, because the collegue who initialize the ticket, forget to mention login credentials.

You will need to open a new ticket with the email address of your preference, as it's not possible for us to modify that for you.

Thank you.