The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

File manager upload doesn't work

Discussion in 'General Discussion' started by Hostbox.be, Sep 23, 2010.

  1. Hostbox.be

    Hostbox.be Well-Known Member

    Joined:
    Nov 4, 2002
    Messages:
    61
    Likes Received:
    0
    Trophy Points:
    6
    Hi all,

    I tried the file manager for uploading a jpg (200kb) file, it says uploading, then upload completed.... so no errors, but the file is not on the server when I refresh the folder content ? I checked then via SSH, but the file is not present.

    There is space available on the account !

    I used IE and Firefox.

    Version info:
    cPanel 11.25.0-S46156 - WHM 11.25.0 - X 3.9
    CENTOS 4.8 i686 standard

    File manager v3

    Any suggestions ?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,470
    Likes Received:
    198
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Not sure if this is relevant or not, but I recall something having to do with anti virus scanner on the server blocking uploads a while back on this forum.

    I suppose an easy way to test might be to upload a different type file, like a .txt file for example. Are all files not being uploaded or just this jpg? I'm not saying it's a dirty jpg file or anything of course, just thinking out loud here really as to ways to troubleshoot and help track down the issue. ;)
     
  3. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
    Staff Member

    Joined:
    Nov 5, 2008
    Messages:
    2,557
    Likes Received:
    7
    Trophy Points:
    38
    Location:
    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    Please update to the latest cPanel version; the reported version is out-of-date and the latest release includes a few fixes for cPanel File Manager that might help alleviate the difficulty.

    The latest version numbers can be confirmed via the following web site: Latest cPanel/WHM Builds

    The official change log is available here: cPanel Change Log

    If the difficulty persists please check the cPanel error_log via root SSH access to determine if there may be an issue that was not immediately apparent or visible when using cPanel File Manager:
    Code:
    # less /usr/local/cpanel/logs/error_log
    The following command can be used to monitor the cPanel error_log; this can be started via root SSH access before testing cPanel File Manager to help obtain more relevant and fresh log detail:
    Code:
    # tail -fvn0 /usr/local/cpanel/logs/error_log
     
  4. FeeL

    FeeL Well-Known Member

    Joined:
    Apr 17, 2004
    Messages:
    135
    Likes Received:
    2
    Trophy Points:
    18
    Location:
    Rio de janeiro
    cPanel Access Level:
    Reseller Owner
    Same problem here.
    My cpanel version is WHM 11.28.83
    I have Chyirpy´s ConfigServer packedge installed.
    I´ve tried a lot of accounts. none works
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Are there any errors in the error log when running the command that Don previously provided?

    Code:
    tail -fvn0 /usr/local/cpanel/logs/error_log
     
  6. FeeL

    FeeL Well-Known Member

    Joined:
    Apr 17, 2004
    Messages:
    135
    Likes Received:
    2
    Trophy Points:
    18
    Location:
    Rio de janeiro
    cPanel Access Level:
    Reseller Owner
    Hie Tristan.
    Tnx 4 the quick reply.

    root@XXXX [/home/asdasdasd/www]# tail -fvn0 /usr/local/cpanel/logs/error_log
    ==> /usr/local/cpanel/logs/error_log <==

    root@CCCCC [/home/asdasdasdas/www]#

    ----

    Nothing there!

    As the guy said before - @ this ticket - the message (and the status bar) of the upload says that it is there. I´ve tried looking with the ftp client, and it isn not.

    Tnx
     
  7. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Are you running anything like clamav on the machine? If so, can you try disabling it to see the results?

    If you are not, then please open a ticket at WHM > Support Center > Contact cPanel or using the link in my signature.
     
  8. FeeL

    FeeL Well-Known Member

    Joined:
    Apr 17, 2004
    Messages:
    135
    Likes Received:
    2
    Trophy Points:
    18
    Location:
    Rio de janeiro
    cPanel Access Level:
    Reseller Owner
    Nope.
    No ClamAV either. I´ll post a support @ cpanel tho.

    tnx
     
  9. MattLee

    MattLee BANNED

    Joined:
    Aug 26, 2009
    Messages:
    83
    Likes Received:
    0
    Trophy Points:
    0
    Hello,

    Would you please let us know your ticket ID so that we can relay any additional relevant information found in our investigations to others who may be encountering a similar issue :)
     
  10. FeeL

    FeeL Well-Known Member

    Joined:
    Apr 17, 2004
    Messages:
    135
    Likes Received:
    2
    Trophy Points:
    18
    Location:
    Rio de janeiro
    cPanel Access Level:
    Reseller Owner
    Support said : "reinstalled the clamavconnector on your system which appears to have resolved the issue."
    But mail now stoped working! :-o
    The accounts autenticate, but no mail is sent / recieved!
    Support Request Id 1255001
     
  11. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Hello FeeL,

    I've checked into your ticket and it appears you had to restart MailScanner and then make the following change in the MailScanner frontend interface to get both mail working again and clamAV functioning still.

    Before:
    Code:
    Virus Scanners = clamd
    ClamAV Full Message Scan = yes
    After:
    Code:
    Virus Scanners =
    ClamAV Full Message Scan = no
     
  12. FeeL

    FeeL Well-Known Member

    Joined:
    Apr 17, 2004
    Messages:
    135
    Likes Received:
    2
    Trophy Points:
    18
    Location:
    Rio de janeiro
    cPanel Access Level:
    Reseller Owner
    waytotheweb/Configserver staff said:

    IF they installed clamavconnector on the server, then that is what has caused the problem. You cannot have clamavconnector on a server running MailScanner. Uninstalling it via WHM should resolve the problem.

    ----

    How can we solve the problem, wihout killing my mail server??
     
    #12 FeeL, Mar 2, 2011
    Last edited: Mar 2, 2011
  13. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    The issue was that clamav had previously been installed at some point, since this error was being detected on each file upload attempt (which is why I asked before you opened the ticket if clamav had ever been on the system):

    The only reason we reinstalled clamav per the ticket was because the improperly working copy was preventing the file uploads. You are welcome to uninstall it again provided it is properly uninstalled using WHM > Manage Plugins area this time.
     
Loading...

Share This Page