File manager upload doesn't work

Hostbox.be

Well-Known Member
Nov 4, 2002
61
0
156
Hi all,

I tried the file manager for uploading a jpg (200kb) file, it says uploading, then upload completed.... so no errors, but the file is not on the server when I refresh the folder content ? I checked then via SSH, but the file is not present.

There is space available on the account !

I used IE and Firefox.

Version info:
cPanel 11.25.0-S46156 - WHM 11.25.0 - X 3.9
CENTOS 4.8 i686 standard

File manager v3

Any suggestions ?
 

Infopro

Well-Known Member
May 20, 2003
17,113
507
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Not sure if this is relevant or not, but I recall something having to do with anti virus scanner on the server blocking uploads a while back on this forum.

I suppose an easy way to test might be to upload a different type file, like a .txt file for example. Are all files not being uploaded or just this jpg? I'm not saying it's a dirty jpg file or anything of course, just thinking out loud here really as to ways to troubleshoot and help track down the issue. ;)
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,545
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
Hi all,

I tried the file manager for uploading a jpg (200kb) file, it says uploading, then upload completed.... so no errors, but the file is not on the server when I refresh the folder content ? I checked then via SSH, but the file is not present.

There is space available on the account !

I used IE and Firefox.

Version info:
cPanel 11.25.0-S46156 - WHM 11.25.0 - X 3.9
CENTOS 4.8 i686 standard

File manager v3

Any suggestions ?
Please update to the latest cPanel version; the reported version is out-of-date and the latest release includes a few fixes for cPanel File Manager that might help alleviate the difficulty.

The latest version numbers can be confirmed via the following web site: Latest cPanel/WHM Builds

The official change log is available here: cPanel Change Log

If the difficulty persists please check the cPanel error_log via root SSH access to determine if there may be an issue that was not immediately apparent or visible when using cPanel File Manager:
Code:
# less /usr/local/cpanel/logs/error_log
The following command can be used to monitor the cPanel error_log; this can be started via root SSH access before testing cPanel File Manager to help obtain more relevant and fresh log detail:
Code:
# tail -fvn0 /usr/local/cpanel/logs/error_log
 

FeeL

Well-Known Member
Apr 17, 2004
135
2
168
Rio de janeiro
cPanel Access Level
Reseller Owner
Same problem here.
My cpanel version is WHM 11.28.83
I have Chyirpy´s ConfigServer packedge installed.
I´ve tried a lot of accounts. none works
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
38
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Are there any errors in the error log when running the command that Don previously provided?

Code:
tail -fvn0 /usr/local/cpanel/logs/error_log
 

FeeL

Well-Known Member
Apr 17, 2004
135
2
168
Rio de janeiro
cPanel Access Level
Reseller Owner
Hie Tristan.
Tnx 4 the quick reply.

[email protected] [/home/asdasdasd/www]# tail -fvn0 /usr/local/cpanel/logs/error_log
==> /usr/local/cpanel/logs/error_log <==

[email protected] [/home/asdasdasdas/www]#

----

Nothing there!

As the guy said before - @ this ticket - the message (and the status bar) of the upload says that it is there. I´ve tried looking with the ftp client, and it isn not.

Tnx
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
38
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Are you running anything like clamav on the machine? If so, can you try disabling it to see the results?

If you are not, then please open a ticket at WHM > Support Center > Contact cPanel or using the link in my signature.
 

MattLee

BANNED
Aug 26, 2009
83
0
56
Hello,

Would you please let us know your ticket ID so that we can relay any additional relevant information found in our investigations to others who may be encountering a similar issue :)
 

FeeL

Well-Known Member
Apr 17, 2004
135
2
168
Rio de janeiro
cPanel Access Level
Reseller Owner
Support said : "reinstalled the clamavconnector on your system which appears to have resolved the issue."
But mail now stoped working! :-o
The accounts autenticate, but no mail is sent / recieved!
Support Request Id 1255001
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
38
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Hello FeeL,

I've checked into your ticket and it appears you had to restart MailScanner and then make the following change in the MailScanner frontend interface to get both mail working again and clamAV functioning still.

Before:
Code:
Virus Scanners = clamd
ClamAV Full Message Scan = yes
After:
Code:
Virus Scanners =
ClamAV Full Message Scan = no
 

FeeL

Well-Known Member
Apr 17, 2004
135
2
168
Rio de janeiro
cPanel Access Level
Reseller Owner
waytotheweb/Configserver staff said:

IF they installed clamavconnector on the server, then that is what has caused the problem. You cannot have clamavconnector on a server running MailScanner. Uninstalling it via WHM should resolve the problem.

----

How can we solve the problem, wihout killing my mail server??
 
Last edited:

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
38
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
The issue was that clamav had previously been installed at some point, since this error was being detected on each file upload attempt (which is why I asked before you opened the ticket if clamav had ever been on the system):

info [cpanel] Virus detected in upload /home/username/tmp/Cpanel_Form_file.upload._rDakTUm5BABKS4L by user username (About Stacks.pdf): Clamd is not configured properly.
The only reason we reinstalled clamav per the ticket was because the improperly working copy was preventing the file uploads. You are welcome to uninstall it again provided it is properly uninstalled using WHM > Manage Plugins area this time.