File Upload Error - Roundcube

Operating System & Version
Intel(R) Xeon(R) CPU E5-1620 v3 @ 3.50GHz
cPanel & WHM Version
v78.0.44

blackwidow02

Active Member
Sep 19, 2018
30
7
8
Philippines
cPanel Access Level
Root Administrator
Hi,

Would like to seek assistance, one of our users is using Webmail Roundcube in emailing and was trying to upload a file attachment (pdf, doc, excel, etc.) but he's encountering this File Upload error prompt and wasn't able to proceed to email. Upon trying to use Horde no issue is encountered with the file attachment uploading. May I ask what should be done on the server-side or anything that should be checked?

Hoping for your immediate assistance. Thank you!
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
5,393
693
313
cPanel Access Level
Root Administrator
For some additional clarification, the file /usr/local/cpanel/3rdparty/etc/roundcube/php.ini mentioned in Michael's post is the internal PHP that gets used for Roundcube, but editing this as mentioned through WHM is the preferred way to perform the change to ensure it doesn't get overwritten.