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FileManager Problem

Discussion in 'User Experience' started by joaosavioli, Mar 7, 2018.

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  1. joaosavioli

    joaosavioli Well-Known Member

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    Hello,

    When I´m in cpanel user and try to download a file using file manager, nothing happen.
    Please, could you help me?

    PS: I´m trying to download clicking with mouses´s left button >> download.

    Best
    Joao
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Can you duplicate this with another browser? It might be a browser plugin issue of some sort.
     
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  3. joaosavioli

    joaosavioli Well-Known Member

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    Hello,

    Yes, but didn´t wotk too.
    I can see error 404 in chrome depuration:
    GET example.com:2083/cpsess7936285510/download?skipencode=1&file=%2fhome%2fuser%2fMyfile.txt 404 (Not Found)

    Could you help me?

    Best
    Joao
     
    #3 joaosavioli, Mar 7, 2018
    Last edited by a moderator: Mar 7, 2018
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello Joao,

    Can you verify which version of cPanel is installed on this server? Is the account using the default Paper Lantern theme? Do you notice any output to /usr/local/cpanel/logs/error_log when reproducing the issue?

    Thank you.
     
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