Files are getting deleted automatically from WHM server

niranjan1729

Registered
Sep 2, 2010
3
0
51
Hiii,

Files are getting deleted automatically from WHM server, I am fed up with uploading again and again my files into the server, is there anyway to stop or find out who is deleting my files. Support team has advised to change the password and i am changing my password on weekly basis but still i am facing the same issue


Regards
Niranjan
 

Infopro

Well-Known Member
May 20, 2003
17,113
507
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Hiii,

Files are getting deleted automatically from WHM server, I am fed up with uploading again and again my files into the server, is there anyway to stop or find out who is deleting my files. Support team has advised to change the password and i am changing my password on weekly basis but still i am facing the same issue


Regards
Niranjan
Do you mean files are being deleted from your cPanel account? WHM is the server side of things, cPanel is the user side where you'd be uploading files.

How are you uploading the files, via File Manager or FTP client?

If you're changing your password and it seems someone is still getting back into your account, you might want to make sure your anti virus is up to date and perform a full system scan on your home computer to be sure there's nothing fishy going on, locally.

It happens.
 

niranjan1729

Registered
Sep 2, 2010
3
0
51
Hii

whenever i upload the files to cpanel, finally it goes to WHM server, am I right? last week i uploaded the files again but again files have got disappeared automatically.

I am using Core FTP client to upload the files to server. My antivirus is up to date and I am changing the password on weekly basis but still i am facing the issue.

Could you please advise me on that? whats wrong with my account?

Regards,
Niranjan
 

GaryT

Well-Known Member
May 19, 2010
320
3
68
First of, Some more info is needed,

Are you the owner of the server ? Do you have WHM access, Or are you a client on a webhost ?

Actually, Either way root or client owner, If things get delited then your security or password has been compromised !

But try explain a little more then we can help further. ;)
 

niranjan1729

Registered
Sep 2, 2010
3
0
51
Hello

I am using shared hosting plan which is rented by - Removed -
Regards,
Niranjan
 
Last edited by a moderator:

linux7802

Well-Known Member
Dec 14, 2007
232
1
68
cPanel Access Level
Root Administrator
As you are having shared hosting plan and your hosting provider having access to server. There for we can't help you in that case. Its always better if you contact hosting provider and ask them to check the cPanel access logs as well as FTP logs for deleted files. As well as download backup for your hosting content hosted under your hosting account on your local machine and scan it to remove viruses from hosting content.