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Files aren't uploaded to remote FTP server

Discussion in 'Data Protection' started by Yossi, Sep 12, 2015.

  1. Yossi

    Yossi Member

    Sep 12, 2015
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    cPanel Access Level:
    Root Administrator

    I can't seem to make a proper upload to the server.
    The backup runs well, and everything is backed up on my system.
    When the cpbackup_transporter runs, it doesn't move all of the files, it moves one file at a time - and then it gets stuck. Then I have to kill the process, and re-run it - until all of the files are being uploaded.

    The FTP timeout is set to 300, the entire backup timeout is 36000.

    Here is the log when I run it manually:
    info [cpbackup_transporter] Uploading /backup/2015-09-12/accounts/xxx.tar to /yyy/2015-09-12/xxx.tar
    info [cpbackup_transporter] Attempting to upload /backup/2015-09-12/accounts/xxx.tar to /yyy/2015-09-12/xxx.tar for destinati
    info [cpbackup_transporter] Upload attempt #1 starting for /backup/2015-09-12/accounts/xxx.tar to /yyy/2015-09-12/xxx.tar for
    info [cpbackup_transporter] Net::FTP=GLOB(0x344b418) >>>  PASV
    info [cpbackup_transporter] Net::FTP=GLOB(0x344b418) <<<  227 Entering Passive Mode (192,110,0,56,254,128)
    info [cpbackup_transporter] Net::FTP=GLOB(0x344b418) >>>  STOR /yyy/2015-09-12/xxx.tar
    info [cpbackup_transporter] Net::FTP=GLOB(0x344b418) <<<  150 Opening BINARY mode data connection for file xxx.tar.
    It just gets stuck here. When I check the server, the file is partly uploaded.

    Here is the log file from: tail -f /usr/local/cpanel/logs/cpbackup_transporter.log
    [2015-09-12 19:13:38 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
    [2015-09-12 19:13:39 -0400] info [cpbackup_transporter] Initializing log file
    [2015-09-12 19:13:39 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2015-09-12 19:13:39 -0400] info [cpbackup_transporter] cpbackup_transporter - started
    [2015-09-12 19:13:39 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2015-09-12 19:13:39 -0400] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2015-09-12 19:13:40 -0400] info [cpbackup_transporter] Starting a "copy" operation on the "" destination ID "HkoC7l7RG
    [2015-09-12 19:13:40 -0400] info [cpbackup_transporter] Base path for destination is /yyy/
    [2015-09-12 19:13:41 -0400] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2015-09-12/accounts/xxx.tar to /ams1
    -cp/2015-09-12/xxx.tar for destination:
    It could be that the remote server is extremely slow - how could I check that?
    Maybe a leech protection is enabled on my own server?

    Thanks a lot!
  2. TerranceR

    TerranceR Well-Known Member

    Jul 9, 2015
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    Houston, TX
    cPanel Access Level:
    Root Administrator

    It sounds like the transfer is going it is just transferring really slow either due to the Connection and/or Remote Server. You can check this either by seeing if the file size increases on the remote server or by running a strace on the Transporter's process.

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