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Files Not Visible in File Manager

Discussion in 'General Discussion' started by Infintiy1230, May 3, 2012.

  1. Infintiy1230

    Infintiy1230 Registered

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    Hello everyone -

    I was hoping someone could possibly help explain an error I am having. When I go into the File Manager, none of my files are showing up. That is to say, the folders are displayed on the left hand side but nothing is shown in the file viewer on the right hand side.

    I don't think it has anything to do with permissions, since I'm the only one working on my website and this just started happening about a week and a half ago. Also, I can pull up the Legacy File Manager and can see and edit my files just fine. Does anyone know what might be causing this?

    I have included a screenshot of the issue.

    Thank you,

    Infinity1230

    filemanager.jpg
     
  2. storminternet

    storminternet Well-Known Member

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    Can you please execute script /scripts/fixeverything on your server and check if that fix problem with your account
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please check the cPanel error log when this happens for any specific output related to this behavior. The cPanel error log is located at:

    Code:
    # /usr/local/cpanel/logs/error_log
    Thank you.
     
  4. cPanelNick

    cPanelNick Administrator
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    Also please try the following in the command line

    Code:
    /scripts/upcp --force
    
     
  5. nuren

    nuren Registered

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    I don't think all of your files are hidden file.
     
  6. Metro2

    Metro2 Well-Known Member

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    Another thing you might want to try - though it's a longshot and you've probably resolved the issue with the previous advice above - is try it in more than one brand of browser. Reason I mention this is because I still see some very odd stuff on occasion depending on which browser I'm in and in cPanel. Example - When viewing the "Disk Usage" section of cPanel in Internet Explorer 9, if you click the + sign next to public_html , the sub-contents will disappear from your screen until you turn on "Compatibility Mode". But then if you forget you have compatibility mode on and run certain other things then they won't apeear - like running cPanel update in WHM with compatibility mode on, the verbose progress won't appear. However in FireFox 11 (and some other versions of IE) neither of those problems happen - the disk usage sub-contents in cpanel and the disk usage sub-contents all display just fine.

    So just in case, try viewing it the new File Manager in a different browser to see if you get the same result.
     
  7. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    If you do show different results in different browsers for seeing the files or not, please note the browser which isn't working properly for viewing the files.
     
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