FileZilla TLS connection error

Clinet

Registered
Sep 24, 2019
1
0
0
South Africa
cPanel Access Level
Reseller Owner
Hi everyone,

I've been using FileZilla ever since I starting working in this industry and now it's failing me. I get the following error when accessing my account:

Error: GnuTLS error -110: The TLS connection was non-properly terminated.
Status: Server did not properly shut down TLS connection
Error: The data connection could not be established: ECONNABORTED - Connection aborted

Any advise would be highly appreciated.

Tx
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
753
104
168
cPanel Access Level
Root Administrator
Hello, @Clinet,

Are you seeing this happen with just one cPanel machine? If so, do you have root access to that system? This type of issue may be better handled in a support ticket with us at https://tickets.cpanel.net as we may need to examine the FTP configuration files on the system to see what the issue may be. In the mean time, you could try testing with another FTP client, or even using a command line connection, to see if the error is consistent across all the clients.

If you can let us know the ticket number here once you get that submitted we can monitor that for you and update this with the outcome to help out future users who may be searching for that error message.