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Filter order in user level filters

Discussion in 'E-mail Discussions' started by Joseph Adamski-Smith, Apr 24, 2016.

  1. Joseph Adamski-Smith

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    My hosting provider upgraded the cpanel version. Before the upgrade I was able to order user filters by dragging and dropping the different filters. But with the newer cpanel version there does not seem to be a way to order the filters. Can someone tell me if there is a different way to handle this requirement? Thank you.
     
  2. Ameya Barwe

    Ameya Barwe Well-Known Member

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    The option to order user filters by dragging and dropping is still available with cPanel 54 version. :)
     
  3. Joseph Adamski-Smith

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    Oh, could my hosting provider customize and remove that option? The version of cpanel used by the provider is 11.52.5. I guess I will check with the provider.
     
  4. Ameya Barwe

    Ameya Barwe Well-Known Member

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    I don't think there is any setting available to remove this option but you should once check with your hosting provider. :)
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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  6. Joseph Adamski-Smith

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    How would I find that out? My hosting provider support was not helpful. Guess it is time for a new provider....
     
  7. Ameya Barwe

    Ameya Barwe Well-Known Member

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    You should be able to see the theme name in the cPanel > Left side navigation bar.
     
  8. Joseph Adamski-Smith

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    I have attached the cpanel view I have and I do not see the theme. I talked to my hosting provider and they simply said sorry you cannot order the rules anymore!
     

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  9. cPanelMichael

    cPanelMichael Forums Analyst
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    The image you uploaded suggests a custom cPanel theme or style. You can request the default "Paper Lantern" theme from your provider, or report the issue with your filters in their custom theme/style.

    Thank you.
     
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