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filtered emails duplicated

Discussion in 'General Discussion' started by Pyroguy, Jan 10, 2017.

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  1. Pyroguy

    Pyroguy Registered

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    Good day to the experts!

    I own a domain and have a handful of users.

    When creating a filter, I frequently end up with duplicate emails. The filter will trigger and should move the email to a "garbage" folder. It will frequently do this but will often leave the original email in the inbox.

    I've spoken to my ISP about this but he said it could be a syntax issue. The filters are pretty
    simple. I've starting using some very basic Regex and am seeing the same results.

    Anyone have any ideas/suggestions?

    Thank you in advance.
     
    #1 Pyroguy, Jan 10, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Could you attach the filter rules as a image instead of a PDF file?

    Thank you.
     
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    #2 cPanelMichael, Jan 10, 2017
  3. Pyroguy

    Pyroguy Registered

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    Here is an image of the rules. Sorry. I thought PDF would be sufficient.

    If there is an easy way to grab a few filters as test, please let me know.
     

    Attached Files:

    #3 Pyroguy, Jan 10, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Do multiple filter rules exist under the account as global filter rules or individual email filter rules? If so, you may want to add an additional "Stop Processing Rules" action to these filter rules to avoid multiple filters applied to the same message. You may also find this document helpful:

    How to Configure Mail Filters - cPanel Knowledge Base - cPanel Documentation

    Thank you.
     
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    #4 cPanelMichael, Jan 20, 2017
  5. Pyroguy

    Pyroguy Registered

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    Thanks for the comments. I did add "stop filtering" to each of the rules and that helped significantly. I thought I had successfully prevented duplications in the rules but apparently not!
     
    #5 Pyroguy, Jan 20, 2017
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  6. Pyroguy

    Pyroguy Registered

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    and the "How to configure Multi Filters" link was really helpful!

    Thanks
     
    #6 Pyroguy, Jan 20, 2017
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