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SOLVED find_outdated_services --auto” command reported error number 255 when it ended.

Discussion in 'General Discussion' started by egifford_corexcel, Jun 10, 2019.

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  1. egifford_corexcel

    egifford_corexcel Member

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    During the nightly cPanel & WHM update process, we're receiving a message that states:

    Code:
    [/usr/local/cpanel/scripts/find_outdated_services] The “/usr/local/cpanel/scripts/find_outdated_services --auto” command (process 16662) reported error number 255 when it ended.
    
    I ran find_outdated_services manually to see the output:

    Code:
    $ /usr/local/cpanel/scripts/find_outdated_services
    Looking for outdated services …
    STDERR: Failed to open connection to "system" message bus: Failed to connect to socket /run/dbus/system_bus_socket: Connection refused
    
    
    Cpanel::Exception::ProcessFailed::Error/(XID 3ynyzf) “/usr/bin/dbus-send” reported error code “1” when it ended: Failed to open connection to "system" message bus: Failed to connect to socket /run/dbus/system_bus_socket: Connection refused
    
     at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 153.
            Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x28c68b0)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 534
            Cpanel::SafeRun::Object::new_or_die("Cpanel::SafeRun::Object", "program", "/usr/bin/dbus-send", "args", ARRAY(0x271ed60)) called at /usr/local/cpanel/Cpanel/Systemd.pm line 52
            Cpanel::Systemd::get_service_names_ar() called at /usr/local/cpanel/Cpanel/ProcessCheck/Outdated.pm line 117
            Cpanel::ProcessCheck::Outdated::outdated_services() called at /usr/local/cpanel/scripts/find_outdated_services line 83
            scripts::find_outdated_services::__ANON__() called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/Try/Tiny.pm line 93
            eval {...} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/Try/Tiny.pm line 88
            Try::Tiny::try(CODE(0x2687bb8), Try::Tiny::Catch=REF(0x21c4a60)) called at /usr/local/cpanel/scripts/find_outdated_services line 92
            scripts::find_outdated_services::run(scripts::find_outdated_services=HASH(0x21980d8)) called at /usr/local/cpanel/scripts/find_outdated_services line 72
    
    Has anyone had a similar problem?

    I'm leaning towards trying a server reboot but wanted to check here in the forums first.

    Thanks!
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @egifford_corexcel,

    Can you open a support ticket so we can take a closer look at the affected system? You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
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  3. egifford_corexcel

    egifford_corexcel Member

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    Our server team resolved this by opening a ticket with cPanel. Turns out our server needed a reboot. The dbus service had previously been updated and needed the reboot to get everything harmonious.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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