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SOLVED find_outdated_services fails during upcp with Virtuozzo host node access

Discussion in 'General Discussion' started by eduardo valdez, Nov 13, 2017.

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  1. eduardo valdez

    eduardo valdez Registered

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    hi and thank you

    here is the output

    Code:
    Looking for outdated services …
    STDERR: Repository 'mariadb' is missing name in configuration, using id
    
    
    Cpanel::Exception::ProcessFailed/(XID kujqqd) An unknown error in the “Cpanel::Exception::ProcessFailed” package has occurred.
     at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 336.
        Cpanel::Exception::create("ProcessFailed", ARRAY(0x2b013d0)) called at /usr/local/cpanel/Cpanel/Exception.pm line 46
        Cpanel::Exception::__ANON__(__CPANEL_HIDDEN__, ARRAY(0x2b013d0)) called at /usr/local/cpanel/Cpanel/ProcessCheck/Outdated.pm line 252
        Cpanel::ProcessCheck::Outdated::_handle_stderr(Cpanel::SafeRun::Object=HASH(0x2646418)) called at /usr/local/cpanel/Cpanel/ProcessCheck/Outdated.pm line 74
        Cpanel::ProcessCheck::Outdated::outdated_processes() called at /usr/local/cpanel/Cpanel/ProcessCheck/Outdated.pm line 173
        Cpanel::ProcessCheck::Outdated::_outdated_services_for_centos6() called at /usr/local/cpanel/Cpanel/ProcessCheck/Outdated.pm line 100
        Cpanel::ProcessCheck::Outdated::outdated_services() called at /usr/local/cpanel/scripts/find_outdated_services line 65
        scripts::find_outdated_services::__ANON__() called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 95
        eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
        Try::Tiny::try(CODE(0x2aee528), Try::Tiny::Catch=REF(0x21bd9b8)) called at /usr/local/cpanel/scripts/find_outdated_services line 74
        scripts::find_outdated_services::run(scripts::find_outdated_services=HASH(0x2193558)) called at /usr/local/cpanel/scripts/find_outdated_services line 54
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look at the affected system?

    Thank you.
     
    eduardo valdez likes this.
  3. david364

    david364 Active Member

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    I am getting the same message. I do not use kernel care. I'm using Virtuozzo, which my hosting company (ServInt) says updates and protects the kernel. Can WHM please be fixed to stop showing this message? I do not want to restart my server on normal updates.
     
  4. Max_LTO

    Max_LTO Registered

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    I got the same error, thanks to the cpanel November update...
     
  5. cre8gr

    cre8gr Member

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    Got the same error today after cPanel tried to update:

    Code:
    [2017-11-27 05:16:55 +0200] E Pre Maintenance ended, however it did not exit cleanly (256). Please check the logs for an indication of what happened
    Inside the log:

    Code:
    [2017-11-27 05:12:31 +0200] E    [/usr/local/cpanel/scripts/find_outdated_services] The “/usr/local/cpanel/scripts/find_outdated_services” command (process 24687) reported error number 255 when it ended.
    Running /usr/local/cpanel/scripts/find_outdated_services throws the below error:

    Code:
    Looking for outdated services …
    STDOUT: 1227 : /usr/sbin/saslauthd -m /var/run/saslauthd -a pam -n 2
    877 : /usr/sbin/snmpd -LS0-6d -Lf /dev/null -p /var/run/snmpd.pid
    1228 : /usr/sbin/saslauthd -m /var/run/saslauthd -a pam -n 2
    
    
    STDERR: Could not open /proc/14568/smaps
    
    
    Cpanel::Exception::ProcessFailed/(XID ckj7cn) An unknown error in the “Cpanel::Exception::ProcessFailed” package has occurred.
     at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 336.
            Cpanel::Exception::create("ProcessFailed", ARRAY(0x1294660)) called at /usr/local/cpanel/Cpanel/Exception.pm line 46
            Cpanel::Exception::__ANON__(__CPANEL_HIDDEN__, ARRAY(0x1294660)) called at /usr/local/cpanel/Cpanel/ProcessCheck/Outdated.pm line 252
            Cpanel::ProcessCheck::Outdated::_handle_stderr(Cpanel::SafeRun::Object=HASH(0x12a67a0)) called at /usr/local/cpanel/Cpanel/ProcessCheck/Outdated.pm line 74
            Cpanel::ProcessCheck::Outdated::outdated_processes() called at /usr/local/cpanel/Cpanel/ProcessCheck/Outdated.pm line 173
            Cpanel::ProcessCheck::Outdated::_outdated_services_for_centos6() called at /usr/local/cpanel/Cpanel/ProcessCheck/Outdated.pm line 100
            Cpanel::ProcessCheck::Outdated::outdated_services() called at /usr/local/cpanel/scripts/find_outdated_services line 65
            scripts::find_outdated_services::__ANON__() called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 95
            eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
            Try::Tiny::try(CODE(0x12812c8), Try::Tiny::Catch=REF(0x950528)) called at /usr/local/cpanel/scripts/find_outdated_services line 74
            scripts::find_outdated_services::run(scripts::find_outdated_services=HASH(0x926378)) called at /usr/local/cpanel/scripts/find_outdated_services line 54
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I moved these posts to a separate thread. Internal case CPANEL-16820 is open to address an issue where /usr/local/cpanel/scripts/find_outdated_services will error (resulting in upcp failures) if a Virtuozzo container is accessed via the host node (e.g. vzctl enter VEID). I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the temporary workaround is to logout of the container from the host node (or ask your VPS provider to do so if you do not have access to the host node).

    Thank you.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, this is fixed in cPanel version 70 and cPanel version 68.0.25:

    Fixed case CPANEL-16820: Ensure outdated service checker can handle when a virtuozzo is run vzctl.

    Thank you.
     
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