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First-timer Cpanel / WHM needs help ...

Discussion in 'General Discussion' started by lukebrenner, Dec 4, 2008.

  1. lukebrenner

    lukebrenner Registered

    Dec 4, 2008
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    Hi there,

    I am totally new to Cpanel / WHM so please bear with me :)

    It took me a couple of days to get used to LxAdmin and now with Cpanel / WHM everything seems extremely complicated however I realise that it is far more complex in features and performance than LxAdmin which is easier, easier ...

    So lemme start with this scenario:

    1. I took a VPS account with only 1 IP.
    The hostname of my server is:
    Myself I have a couple of other domains BUT I want to do paid shared hosting as well.

    2. I went to the domain registrar and created 2 nameservers:

    3. I have launched Cpanel/WHM from http://myIP:2086.

    Followed the wizard and set up the basic configuration.

    Now here's where I am getting stuck !!!
    Basically with nameservers and accounts and all that ... I am all confused.

    What I did I have created a package called "myfreedomains" and gave everything unlimited.
    Then I have created an account in WHM called "admin" .... but I had no choice but creating it with the domain "" and with the package "myfreedomains".
    Now it has created a conflict in the DNS Zone because "" is somehow owned by root and it didn't let me create the account for "admin" unless I have deleted the default DNS zone created during setup.

    OK, I finally have created the account "admin". Logged in to http://myIP:2082 Client control panel and added 2 domains. Wanted to add a parked one but got a wrapper error message, even though at the registrar the nameservers are and

    Tried to add it from WHM (Park Domain in the DNS functions section) but got a red message "Invalid domain".

    So here I am, don't know how to go from here.

    So I want to have all my domains hosted under the acount "admin" for free.

    Then, I want to do shared hosting with different paid packages.

    Here's my question : should I create a reseller account for that or can I do it directly from WHM ? I mean every time a clienty orders a hosting package, I should just "Create new account" and select a package for it ?

    Another problem would be that now if I ping my nameservers (ns1 and ns2) from a DOS prompt, I am getting an error that the hosts cannot be found. If I ping just though, I am getting a response from my IP (which is obviously the IP of the namservers as well).

    Definitely something's messed up. And this is the second time I am reinstalling Cpanel /WHM.

    Thanks a lot, I guess I will have other questions.

    Any help, enlightening is greatly appreciated.
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Nov 29, 2006
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    Houston, TX
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    Root Administrator
    Feel welcome to submit a support ticket so we can determine precisely why this is happening and so we can assist you with using cPanel and WHM. You can submit a support ticket at:

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