Edrick Smith

Well-Known Member
Oct 9, 2017
Boston, MA
cPanel Access Level
DataCenter Provider
Not sure if I'm describing it correctly,

but we did a migration from another server where lets say;

site1.com was the main hosted account, which had addon1.com as a add-on domain which was just a shorter spelling of the main domain.

However now it's directing the add-on domain to the subdomain which actually just points to the public_html folder anyways.

So it's basically changing addon1.com to addon1.site1.com which is really just site1.com public_html folder anyways.

So it seems something got lost in the translation, the domain is functioning and resolving to the right spot, however it's just no longer properly "masking" it.


Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
Hey there! Was this a migration that was performed with cPanel tools, or was this work done manually? There isn't any "masking" that happens by default on cPanel systems, so is it possible there is an issue with the .htaccess? If files were moved manually, maybe that file was missed due to being hidden in the view of whatever tool was used to move the files?

Usually when I've seen this happen in the past it was something related to the .htaccess rewrite rules, so I'd start looking there.