Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SOLVED Fixing cPanelID

Discussion in 'General Discussion' started by cravend, Apr 4, 2017.

  1. cravend

    cravend Member

    Joined:
    Apr 4, 2017
    Messages:
    21
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    United States
    cPanel Access Level:
    Root Administrator
    Hello. I'm a high school student who's taking over our school's website. The backend of our site hasn't been maintained in several years, and there are several issues. One of these issues is that the cPanelID button doesn't work--it links to a gauntlet.example.org (gauntlet is our server's name, example.org is our domain), but it can't find a DNS address. Earlier in the year, I tried simply going into the cPanel account for example.org and adding a subdomain called "gauntlet", but that crashed all websites & I had to delete it. If anyone could help me, I'd appreciate it. Thanks!
     
    #1 cravend, Apr 4, 2017
    Last edited by a moderator: Apr 5, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,895
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @cravend,

    Do you have an "A" record configured for your server's hostname? If not, you can setup the "A" record by selecting the parent domain name in "WHM >> DNS Functions >> Edit DNS Zone" and adding the entry for the subdomain.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Apr 5, 2017
  3. cravend

    cravend Member

    Joined:
    Apr 4, 2017
    Messages:
    21
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    United States
    cPanel Access Level:
    Root Administrator
    Hi. I don't have an "A" record for the gauntlet subdomain. I tried adding one earlier in the year, and it ended up bringing all the sites down, so I deleted it.
     
    #3 cravend, Apr 5, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,895
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Adding an "A" record and adding a subdomain are not the same thing. Are you sure it was adding the "A" record in the DNS zone that brought down your websites, and not adding the subdomain? Adding the "A" record in the DNS zone should not result in websites failing to load.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Apr 5, 2017
  5. cravend

    cravend Member

    Joined:
    Apr 4, 2017
    Messages:
    21
    Likes Received:
    2
    Trophy Points:
    3
    Location:
    United States
    cPanel Access Level:
    Root Administrator
    Hi! I went in through WHM and added an A record, and cPanelID is working! Thank you for your help, this topic can be closed.
     
    #5 cravend, Apr 7, 2017
    cPanelMichael likes this.
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,895
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    I'm happy to see the issue is now solved. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Apr 7, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - Fixing cPanelID
  1. Irfad

    Fixing internal email function with WHM on a dedicated server

    Irfad, Jul 22, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    105
    cPanelMichael
    Jul 23, 2018
  2. mytpanel

    Fixing DMARC & Reverse DNS does not match SMTP Banner

    mytpanel, Nov 4, 2017, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    1,522
    cPanelMichael
    Nov 6, 2017
  3. atkhosting

    Fixing wrong disk usage/quota displayed

    atkhosting, Oct 6, 2017, in forum: General Discussion
    Replies:
    9
    Views:
    1,205
    atkhosting
    Oct 6, 2017
  4. WorkinOnIt

    Fixing Home Directory Permissions

    WorkinOnIt, Nov 20, 2016, in forum: General Discussion
    Replies:
    1
    Views:
    1,294
    cPanelMichael
    Nov 23, 2016
  5. martin MHC

    How to remove WHM access from another CPanelId

    martin MHC, Sep 14, 2018, in forum: Security
    Replies:
    3
    Views:
    84
    cPanelLauren
    Sep 17, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice