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SOLVED Fixing cPanelID

Discussion in 'General Discussion' started by cravend, Apr 4, 2017.

  1. cravend

    cravend Member

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    Hello. I'm a high school student who's taking over our school's website. The backend of our site hasn't been maintained in several years, and there are several issues. One of these issues is that the cPanelID button doesn't work--it links to a gauntlet.example.org (gauntlet is our server's name, example.org is our domain), but it can't find a DNS address. Earlier in the year, I tried simply going into the cPanel account for example.org and adding a subdomain called "gauntlet", but that crashed all websites & I had to delete it. If anyone could help me, I'd appreciate it. Thanks!
     
    #1 cravend, Apr 4, 2017
    Last edited by a moderator: Apr 5, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @cravend,

    Do you have an "A" record configured for your server's hostname? If not, you can setup the "A" record by selecting the parent domain name in "WHM >> DNS Functions >> Edit DNS Zone" and adding the entry for the subdomain.

    Thank you.
     
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    #2 cPanelMichael, Apr 5, 2017
  3. cravend

    cravend Member

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    Hi. I don't have an "A" record for the gauntlet subdomain. I tried adding one earlier in the year, and it ended up bringing all the sites down, so I deleted it.
     
    #3 cravend, Apr 5, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Adding an "A" record and adding a subdomain are not the same thing. Are you sure it was adding the "A" record in the DNS zone that brought down your websites, and not adding the subdomain? Adding the "A" record in the DNS zone should not result in websites failing to load.

    Thank you.
     
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    #4 cPanelMichael, Apr 5, 2017
  5. cravend

    cravend Member

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    Hi! I went in through WHM and added an A record, and cPanelID is working! Thank you for your help, this topic can be closed.
     
    #5 cravend, Apr 7, 2017
    cPanelMichael likes this.
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    I'm happy to see the issue is now solved. Thank you for updating us with the outcome.
     
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    #6 cPanelMichael, Apr 7, 2017
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