fixquotas problem

[upsforum]

I run fixquotas and get this errors for every account:


Resetting quota for username to 50 M
edquota: Can't open quotafile //aquota.user: Permission denied
edquota: Can't open quotafile /home/aquota.user: Permission denied
edquota: Can't open quotafile /usr/aquota.user: Permission denied
edquota: Can't open quotafile /var/aquota.user: Permission denied
No filesystems with quota detected.
.....

and if I go on WHM and change quota limit the WHM not update the new value, really I not can change quota limit for every username

 

[upsforum]

same problem when run from /scripts


[email protected] [~]# /scripts/editquota aloisiol 500M
edquota: Can't open quotafile //aquota.user: Permission denied
edquota: Can't open quotafile /home/aquota.user: Permission denied
edquota: Can't open quotafile /usr/aquota.user: Permission denied
edquota: Can't open quotafile /var/aquota.user: Permission denied
No filesystems with quota detected.

 

[cPanelTristan]

Do you have any quotas set for your partition(s)? You can run these commands to see the results for your mount points:

mount
cat /etc/fstab

 

[upsforum]

this is result

# This file is edited by fstab-sync - see 'man fstab-sync' for details
LABEL=/                 /                       ext3    defaults,usrquota        1 1
none                    /dev/pts                devpts  gid=5,mode=620  0 0
none                    /dev/shm                tmpfs   defaults        0 0
LABEL=/home             /home                   ext3    defaults,usrquota        1 2
none                    /proc                   proc    defaults        0 0
none                    /sys                    sysfs   defaults        0 0
LABEL=/tmp              /tmp                    ext3    noexec        1 2
LABEL=/usr              /usr                    ext3    defaults,usrquota        1 2
LABEL=/var1             /var                    ext3    defaults,usrquota        1 2
LABEL=SWAP-sda5         swap                    swap    defaults        0 0

 

[cPanelTristan]

What was the result for mount, though? Also, is this a dedicated machine or a VPS node?

 

[upsforum]

this is result of mount:

/dev/sda1 on / type ext3 (rw,usrquota)
none on /proc type proc (rw)
none on /sys type sysfs (rw)
none on /dev/pts type devpts (rw,gid=5,mode=620)
usbfs on /proc/bus/usb type usbfs (rw)
none on /dev/shm type tmpfs (rw)
/dev/sda7 on /home type ext3 (rw,usrquota)
/dev/sda6 on /tmp type ext3 (rw,noexec)
/dev/sda2 on /usr type ext3 (rw,usrquota)
/dev/sda3 on /var type ext3 (rw,usrquota)
none on /proc/sys/fs/binfmt_misc type binfmt_misc (rw)
/tmp on /tmp type none (rw,noexec,nosuid,bind)
sunrpc on /var/lib/nfs/rpc_pipefs type rpc_pipefs (rw)

...is a dedicated server

 

[cPanelTristan]

Please provide the permissions for /home and / partitions along with an ls output for / partition:

ls -lah /
ls -ld /home
ls -lah /home/aquota.user

 

[upsforum]

[email protected] [~]# ls -lah /
total 18M
drwxr-xr-x 26 root root 4.0K May 5 19:32 ./
drwxr-xr-x 26 root root 4.0K May 5 19:32 ../
-rw-r--r-- 1 root root 76 Oct 19 2006 1
-rwxr--r-- 1 root root 16K Apr 8 11:12 aquota.user*
-rw------- 1 root root 16K May 5 19:25 aquota.user.new
drwxr-xr-x 2 root root 4.0K Mar 3 04:05 bin/
drwxr-xr-x 3 root root 4.0K Oct 10 2008 boot/
drwxr-xr-x 2 root root 4.0K Oct 12 2009 .cpanel/
drwxr-xr-x 8 root root 5.7K Apr 8 14:22 dev/
-rw-r--r-- 1 root root 4.0M May 5 23:01 error_log
drwxr-xr-x 96 root root 16K May 5 23:21 etc/
-rw-r--r-- 1 nobody nobody 1 Sep 24 2007 .forward
drwx--x--x 114 root root 4.0K May 5 19:35 home/
drwxr-xr-x 2 root root 4.0K Feb 22 2005 initrd/
drwxr-xr-x 12 root root 4.0K Apr 26 04:02 lib/
drwx------ 2 root root 16K Oct 19 2006 lost+found/
drwxr-xr-x 2 root root 4.0K Feb 22 2005 media/
drwxr-xr-x 2 root root 4.0K Feb 17 15:23 misc/
drwxr-xr-x 2 root root 4.0K Feb 22 2005 mnt/
drwxr-xr-x 2 root root 4.0K May 13 2007 mytmp/
drwxr-xr-x 8 root root 4.0K Jun 22 2010 opt/
dr-xr-xr-x 433 root root 0 Apr 8 15:18 proc/
-rwxr--r-- 1 root root 1005K May 5 23:21 quota.user*
-rw------- 1 root root 1.0K Oct 19 2006 .rnd
drwxr-x--- 27 root root 4.0K May 5 19:09 root/
drwxr-xr-x 2 root root 12K Apr 10 01:53 sbin/
drwxr-xr-x 5 root root 20K May 5 19:09 scripts/
drwxr-xr-x 2 root root 4.0K Oct 19 2006 selinux/
drwxr-xr-x 2 root root 4.0K Feb 22 2005 srv/
drwxr-xr-x 9 root root 0 Apr 8 15:18 sys/
drwxr-xr-x 19 root root 4.0K May 5 19:35 usr/
drwxr-xr-x 25 root root 4.0K May 5 19:35 var/



[email protected] [~]# ls -ld /home
drwx--x--x 114 root root 4096 May 5 19:35 /home/


[email protected] [~]# ls -lah /home/aquota.user
-rwxr--r-- 1 root root 17K Apr 8 11:38 /home/aquota.user*

 

[cPanelTristan]

Please try /scripts/initquotas instead. If that reports the same errors, tail the cPanel error log at /usr/local/cpanel/logs/error_log and provide any errors reported while running the initquotas script.

 

[upsforum]

ok , I run /scripts/initquotas and not match errors in /usr/local/cpanel/logs/error_log

... but not work

[email protected] [~]# /scripts/editquota username 500M
edquota: Can't open quotafile //aquota.user: Permission denied
edquota: Can't open quotafile /home/aquota.user: Permission denied
edquota: Can't open quotafile /usr/aquota.user: Permission denied
edquota: Can't open quotafile /var/aquota.user: Permission denied
No filesystems with quota detected.

 

[cPanelTristan]

Could you open up a ticket for what is happening using WHM > Support Center > Contact cPanel or using the link in my signature? From what I can see, the mounts are correct and quotas should be working on the machine, so I'm not certain where else to go without access to the machine.