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Forbidden Error

Discussion in 'General Discussion' started by kenshiki, May 4, 2011.

  1. kenshiki

    kenshiki Registered

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    When i try to access my website with browser.I got this error.

    Forbidden

    You don't have permission to access / on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    When i try to open my cpanel i got this error.

    can't write into /home/********/.cpanel/nvdata.cache: Permission denied at /usr/local/cpanel/Cpanel/NVData.pm line 65
    Carp::croak('can\'t write into /home/********/.cpanel/nvdata.cache: Permissio...') called at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 76
    Storable::logcroak('can\'t write into /home/********/.cpanel/nvdata.cache: Permissio...') called at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 248
    Storable::_store('CODE(0x996b8a4)', 'HASH(0x8b72758)', '/home/********/.cpanel/nvdata.cache', 1) called at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 236
    Storable::lock_nstore('HASH(0x8b72758)', '/home/********/.cpanel/nvdata.cache') called at /usr/local/cpanel/Cpanel/NVData.pm line 65
    Cpanel::NVData::_savecache() called at /usr/local/cpanel/Cpanel/NVData.pm line 155
    Cpanel::NVData::_loadcache(1) called at /usr/local/cpanel/Cpanel/NVData.pm line 187
    Cpanel::NVData::_get(undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 133
    Cpanel::ExpVar::expvar('$NVDATA{\'x3_hideicons\'}') called at cpanel line 1722
    main::execiftag('<cpanelif $NVDATA{\'x3_hideicons\'}>') called at cpanel line 3864
    main::dotag_finished_headers(0) called at cpanel line 3664
    main::cpanel_parseblock('<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "...') called at cpanel line 3612
    main::cpanel_parse('GLOB(0x9bc4164)') called at cpanel line 2491
    main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//index.html', 0, 1) called at /usr/local/cpanel/Cpanel/Branding.pm line 49
    Cpanel::Branding::Branding_include('index.html') called at (eval 5) line 1
    eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel line 1136
    main::real_exectag('<cpanelif $NVDATA{\'x3_hideicons\'}>') called at cpanel line 3876
    main::dotag_finished_headers(0) called at cpanel line 3704
    main::cpanel_parseblock('<cpanel Branding="include(index.html)">^J') called at cpanel line 3612
    main::cpanel_parse('GLOB(0x9a65338)') called at cpanel line 5121
    main::run_standard_mode() called at cpanel line 424

    ******** = my username i guess.

    I had my friend access it with ftp but he said there is no directories. Please help, Thanks in advance.
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    If the directories have been cleared on the account, you would need to contact your hosting provider for assistance to see what is happening. It appears that someone removed the public_html folder and other important folders on the account if the directories are missing on it now. Only your hosting provider can re-add or restore all the necessary directories required to get the account properly working again.
     
  3. kenshiki

    kenshiki Registered

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    Thank you for the fast reply.My hosting provider said that the folders and files are hopefully still there but they just can't access / see it. I am at lost. This is what i get when i login to my cpanel. [a fatal error or timeout occurred while processing this directive] . When i click on it . This is the error i get.

    can't write into /home/********/.cpanel/nvdata.cache: Permission denied at /usr/local/cpanel/Cpanel/NVData.pm line 65
    Carp::croak('can\'t write into /home/********/.cpanel/nvdata.cache: Permissio...') called at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 76
    Storable::logcroak('can\'t write into /home/********/.cpanel/nvdata.cache: Permissio...') called at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 248
    Storable::_store('CODE(0x996b8a4)', 'HASH(0x8b72758)', '/home/********/.cpanel/nvdata.cache', 1) called at /usr/lib/perl5/site_perl/5.6.2/i686-linux/Storable.pm line 236
    Storable::lock_nstore('HASH(0x8b72758)', '/home/********/.cpanel/nvdata.cache') called at /usr/local/cpanel/Cpanel/NVData.pm line 65
    Cpanel::NVData::_savecache() called at /usr/local/cpanel/Cpanel/NVData.pm line 155
    Cpanel::NVData::_loadcache(1) called at /usr/local/cpanel/Cpanel/NVData.pm line 187
    Cpanel::NVData::_get(undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 133
    Cpanel::ExpVar::expvar('$NVDATA{\'x3_hideicons\'}') called at cpanel line 1722
    main::execiftag('<cpanelif $NVDATA{\'x3_hideicons\'}>') called at cpanel line 3864
    main::dotag_finished_headers(0) called at cpanel line 3664
    main::cpanel_parseblock('<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "...') called at cpanel line 3612
    main::cpanel_parse('GLOB(0x9bc4164)') called at cpanel line 2491
    main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//index.html', 0, 1) called at /usr/local/cpanel/Cpanel/Branding.pm line 49
    Cpanel::Branding::Branding_include('index.html') called at (eval 5) line 1
    eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel line 1136
    main::real_exectag('<cpanelif $NVDATA{\'x3_hideicons\'}>') called at cpanel line 3876
    main::dotag_finished_headers(0) called at cpanel line 3704
    main::cpanel_parseblock('<cpanel Branding="include(index.html)">^J') called at cpanel line 3612
    main::cpanel_parse('GLOB(0x9a65338)') called at cpanel line 5121
    main::run_standard_mode() called at cpanel line 424
     
    #3 kenshiki, May 4, 2011
    Last edited: May 4, 2011
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Only your hosting provider can assist with this issue. If they cannot resolve it for you, ask them to open up a ticket with us, but they should be able to determine whether those files and folders are actually there. I'm not certain why they would say they cannot access or see them, since they should have root SSH access to the machine to know for a fact if the files and folders are there or not.
     
  5. kenshiki

    kenshiki Registered

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    Yes sir, I will definitely tell them to do that. Thanks again.
     
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