The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Force password reset failing - The new password fields don't match

Discussion in 'General Discussion' started by SynAsha, May 6, 2011.

  1. SynAsha

    SynAsha Member

    Joined:
    Dec 17, 2004
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    When I force an account to reset their password on next login, Cpanel always throws the error "The new password fields don't match. Please retry.". I have tried this on a number of domains w/ the same result. Haven't had luck finding others w/ this problem on the forums, but maybe someone has seen it...? Thanks in advance for any help!
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,474
    Likes Received:
    202
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Have you tried clearing your cache or another browser to troubleshoot?
     
  3. SynAsha

    SynAsha Member

    Joined:
    Dec 17, 2004
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Hi Infopro, I have tried from multiple machines, diff networks, no luck :/
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,474
    Likes Received:
    202
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Strange. I suggest a ticket to the great cPanel Support team, next stop then.

    From WHM left menu > Support > Support Center > Contact cPanel.

    Or take a shortcut for this one as it does sound like a bug to me: http://go.cpanel.net/bugs
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Is anything showing up in the error log when you try this?

    Code:
    tail -fn0 /usr/local/cpanel/logs/error_log
    Also, please always report the version being used whenever possible:

    Code:
    cat /usr/local/cpanel/version ;echo
     
Loading...

Share This Page