Forgot password and can't receive emails

global8

Registered
Apr 12, 2020
1
0
1
uk
cPanel Access Level
Website Owner
I'm trying to log in to cpanel to update the mx record because emails are bouncing back with the following;

DNS Error: 1544178 DNS type 'mx' lookup

However, I've forgotten the cpanel password, so I can't reset the password as I'm not receiving emails.

Can someone suggest a solution?

Thanks
 
Last edited:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,257
313
Houston
Hello,


We can't reset your password for you, your hosting provider should be able to change your password for you to something you agree upon, they should also be able to update your MX record for you.

When you do regain access to cPanel I would strongly urge you to change the contact email for password change requests to an email account that is not on the server.