FormMail getting 'The connection was reset'

arvin1844

Member
Feb 4, 2012
8
0
51
cPanel Access Level
Root Administrator
Hello Guys,

I have a formmail script which is working well. But after few hours it will have error when we submit information to the html form. For fixing this I have to run /scripts/restartsrv_httpd . There is nothing on apache error log.

Apache/2.2.22
PHP 5.3.27
Available handlers: suphp dso fcgi cgi none
DEFAULT PHP: 5
PHP4 SAPI: none
PHP5 SAPI: suphp
SUEXEC: enabled
RUID2: not installed

It is a html form which has the action to formmail.pl in cgi-bin directory. Please not that it is working for few hours. After I am getting 'The connection was reset' in Firefox and then I have to run /scripts/restartsrv_httpd for fixing this.

Any ideas why?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello :)

Could you run EasyApache to ensure you are using the most recent version of Apache available? It shows version 2.2.22 whereas version 2.2.26 is available. Also, are you positive there are no entries in /usr/local/apache/logs/error_log regarding this issue?

Thank you.
 

arvin1844

Member
Feb 4, 2012
8
0
51
cPanel Access Level
Root Administrator
Hello,

Yes, its sure that there is nothing on apache error log. Are you sure that we need upgrade apache to 2.2.26 for fixing this?




Hello :)

Could you run EasyApache to ensure you are using the most recent version of Apache available? It shows version 2.2.22 whereas version 2.2.26 is available. Also, are you positive there are no entries in /usr/local/apache/logs/error_log regarding this issue?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Yes, its sure that there is nothing on apache error log. Are you sure that we need upgrade apache to 2.2.26 for fixing this?
I found a similar instance of this issue and running EasyApache resolved the problem. However, more likely, there are some custom settings or restrictions you have in-place that is resetting the connection. You are welcome to submit a support ticket and have us take a closer look. Post the ticket number here so we can update this thread with the outcome.

Thank you.