forwarders central filter router address failure - help!

krakastan

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Nov 5, 2010
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I have cpanel with virtual hosts - i have root access.
sub domains generally seem to be working ok ....except one...(this issue is not with other domains)..

I have had several forwarders working for several months, but for the last few days forwarding has completely stopped ... user and account filters are working... just not forwarders.

i have deleted all forwarders and recreated just one...but still get the same error on trace..which is

[email protected]
central_filter via central_filter router forced address failure

pls can anyone advise??

tx
 

krakastan

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thanx for the response...no changes for a couple of months, before that maybe the odd tweak using the exim configuration tool editor as advised herabouts on the forum, but looking at it now it all says default (eg i thought i had changed the rbl's but maybe not..)
i have not used the advanced editor or other means to change exim

is there a way to reset the exim config - just to be sure..
 

cPanelTristan

Quality Assurance Analyst
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Oct 2, 2010
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Normally, this error message:

Code:
central_filter via central_filter router forced address failure
Will be an issue with an account level filter on the account, so check cPanel > Account Level Filtering area for filters on that domain. These are also located at /etc/vfilters/domain.com location where domain.com is the domain in question.

It might even be the permissions for the filters. They would be the following:

Code:
[email protected] [/etc/vfilters]# ls -lah domain.com 
-rw-r--r-- 1 user mail 434 Jul 12 19:00 domain.com
Here the ownership for /etc/vfilters/domain.com would be user:mail where user is the cPanel username.
 

krakastan

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permissions looked ok, and could not see any issues in the fowarder or filter files....however..
started deleting the account filters, and having deleted most of them, all started working again :)
have now recreated most of the filters and looking good....will try a bulk import of forwarders next...

no idea what the cause was, but the solution was simply to delete some of the account filters...not too serious in this case as easy to recreate, but could be a nightmare if lots of complex filters need recreating

Anyway - many thanks for the help and advice....

Philip
 

krakastan

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central_Aliases via central_Aliases router forced address failure

If I may be permitted a followup :)
Import of the forwarders worked well.

However.. i have now discovered that if if try to us a Discard with error to sender (at SMTP time) setting either in Account Filters, or in Set default address, then i get

[email protected]
central_Aliases via central_Aliases router forced address failure

However if I use the advanced discard (blackhole) in Set default Address then all is OK...

Without wishing to restart what seems to be an old debate, my reading of these forums suggests that the blackhole discard is inefficient.....(this domain has a lot of junk mail)

In any event, whilst it at least functioning now, i am concerned that this is not right, and may be the symptom of something else...

any idea what is going on here??

TIA
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
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Please open up a ticket for us to investigate why this specific filter is failing.

Also, it would be extremely helpful if you posted what the filter looks like that causes this failure message here. You can see the filter as I mentioned above in /etc/vfilters/domain.com file where domain.com is the domain name. Without seeing the exact filter being used, it is nearly impossible to determine the cause.