Forwarding Emails to Master Account and Not Deleting the Copy


May 26, 2012
cPanel Access Level
Website Owner

We just launched a new website and we'd like to move away from our old email address and onto one tied with our domain. We have 4 employees working here at the moment and only 2 are full time. To avoid emails being lost and issues with trying to figure out who is responding to what, I came up work an email flow which I thought would work.

5 Email Addresses:

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]


1. Customer contacts [email protected].
2. [email protected] responds to the email.
3. Customer replies back to [email protected]
4. Email is forwarded from [email protected] to [email protected]
5. Email is then responded to from any of the 4 email accounts.

The issue is, at step 4. The email is being forwarded to [email protected] but there is a copy left in User1's inbox. This creates an issue for me. If User1 responds from their inbox and User3 responds to the copy in the sales' inbox, we're giving double responses. Not exactly professional. Is there anyway for User1 to never get a copy of the email?

I'm also interested in any alternative methods that could accomplish this task. I'm not sure if email aliases are applicable here or what other options I have. I came up with this idea because it's how I forward emails with my personal Gmail account. I figured Cpanel would work similarly.