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Forwarding Emails to Master Account and Not Deleting the Copy

Discussion in 'E-mail Discussions' started by rossmosh, May 29, 2012.

  1. rossmosh

    rossmosh Registered

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    Website Owner
    Hi,

    We just launched a new website and we'd like to move away from our old email address and onto one tied with our domain. We have 4 employees working here at the moment and only 2 are full time. To avoid emails being lost and issues with trying to figure out who is responding to what, I came up work an email flow which I thought would work.

    5 Email Addresses:

    sales@domain.com
    User1@domain.com
    User2@domain.com
    User3@domain.com
    User4@domain.com

    Flow:

    1. Customer contacts sales@domain.com.
    2. User1@domain.com responds to the email.
    3. Customer replies back to User1@domain.com
    4. Email is forwarded from User1@domain.com to sales@domain.com
    5. Email is then responded to from any of the 4 email accounts.

    The issue is, at step 4. The email is being forwarded to sales@domain.com but there is a copy left in User1's inbox. This creates an issue for me. If User1 responds from their inbox and User3 responds to the copy in the sales' inbox, we're giving double responses. Not exactly professional. Is there anyway for User1 to never get a copy of the email?

    I'm also interested in any alternative methods that could accomplish this task. I'm not sure if email aliases are applicable here or what other options I have. I came up with this idea because it's how I forward emails with my personal Gmail account. I figured Cpanel would work similarly.
     
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