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Forwarding Emails without failure notice

Discussion in 'E-mail Discussion' started by Jia Tan, Jun 15, 2018.

  1. Jia Tan

    Jia Tan Registered

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    Hello everyone,

    I'm trying to forward/route emails going to x@x.com to y@x.com. x@x.com is not an actual email account but I am trying to use it as y@x.com's alias. y@x.com actually exists (actual inbox, etc)

    I'm trying to do it via the forwarders/aliases function on cpanel and it works but everytime a user sends an email to x@x.com, the user sending the email gets a "message has failed to deliver" notice but I actually receive it on y@x.com.

    How do I stop the message failure notice?

    Thanks!
     
    #1 Jia Tan, Jun 15, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @Jia Tan,

    It looks like you do not have root access to the system based on the access level defined in your forums profile. If that's the case, try using cPanel >> Track Delivery to see if you can find more information about what's happening during the delivery attempt when the message delivery fails. The option is documented at:

    Track Delivery - Version 70 Documentation - cPanel Documentation

    Feel free to post a screenshot of what you see in your response.

    Thank you.
     
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    #2 cPanelMichael, Jun 15, 2018
  3. Jia Tan

    Jia Tan Registered

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    It's an LMTP error after RCPT TO and a user doesn't exist error (there is no user created for x@x.com, only y@x.com)
     

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    #3 Jia Tan, Jun 15, 2018
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @Jia Tan,

    The email account does not have to exist if an email forwarder is created for the address. You'll need to report this issue to your web hosting provider so they can take a closer look from the root level to see why that error occurs. Please let us know the outcome.

    Thanks!
     
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    #4 cPanelMichael, Jun 18, 2018
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