Forwarding Emails without failure notice

Jia Tan

Registered
Jun 15, 2018
2
0
1
Malaysia
cPanel Access Level
Website Owner
Hello everyone,

I'm trying to forward/route emails going to [email protected] to [email protected]. [email protected] is not an actual email account but I am trying to use it as [email protected]'s alias. [email protected] actually exists (actual inbox, etc)

I'm trying to do it via the forwarders/aliases function on cpanel and it works but everytime a user sends an email to [email protected], the user sending the email gets a "message has failed to deliver" notice but I actually receive it on [email protected].

How do I stop the message failure notice?

Thanks!
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
Hello @Jia Tan,

It looks like you do not have root access to the system based on the access level defined in your forums profile. If that's the case, try using cPanel >> Track Delivery to see if you can find more information about what's happening during the delivery attempt when the message delivery fails. The option is documented at:

Track Delivery - Version 70 Documentation - cPanel Documentation

Feel free to post a screenshot of what you see in your response.

Thank you.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
Hello @Jia Tan,

The email account does not have to exist if an email forwarder is created for the address. You'll need to report this issue to your web hosting provider so they can take a closer look from the root level to see why that error occurs. Please let us know the outcome.

Thanks!