Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Forwarding Emails without failure notice

Discussion in 'E-mail Discussion' started by Jia Tan, Jun 15, 2018.

  1. Jia Tan

    Jia Tan Registered

    Joined:
    Jun 15, 2018
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Malaysia
    cPanel Access Level:
    Website Owner
    Hello everyone,

    I'm trying to forward/route emails going to x@x.com to y@x.com. x@x.com is not an actual email account but I am trying to use it as y@x.com's alias. y@x.com actually exists (actual inbox, etc)

    I'm trying to do it via the forwarders/aliases function on cpanel and it works but everytime a user sends an email to x@x.com, the user sending the email gets a "message has failed to deliver" notice but I actually receive it on y@x.com.

    How do I stop the message failure notice?

    Thanks!
     
    #1 Jia Tan, Jun 15, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,284
    Likes Received:
    2,154
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @Jia Tan,

    It looks like you do not have root access to the system based on the access level defined in your forums profile. If that's the case, try using cPanel >> Track Delivery to see if you can find more information about what's happening during the delivery attempt when the message delivery fails. The option is documented at:

    Track Delivery - Version 70 Documentation - cPanel Documentation

    Feel free to post a screenshot of what you see in your response.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jun 15, 2018
  3. Jia Tan

    Jia Tan Registered

    Joined:
    Jun 15, 2018
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Malaysia
    cPanel Access Level:
    Website Owner
    It's an LMTP error after RCPT TO and a user doesn't exist error (there is no user created for x@x.com, only y@x.com)
     

    Attached Files:

    #3 Jia Tan, Jun 15, 2018
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,284
    Likes Received:
    2,154
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @Jia Tan,

    The email account does not have to exist if an email forwarder is created for the address. You'll need to report this issue to your web hosting provider so they can take a closer look from the root level to see why that error occurs. Please let us know the outcome.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Jun 18, 2018
(You must log in or sign up to post here.)
Loading...
Similar Threads - Forwarding Emails without
  1. Nahoo

    Add and remove forwarding emails in shell

    Nahoo, Jun 10, 2019, in forum: Workarounds and Optimization
    Replies:
    2
    Views:
    100
    Nahoo
    Jun 11, 2019
  2. Erictigerawr

    Forwarding Incoming Mail to CC'd Emails

    Erictigerawr, Nov 29, 2018, in forum: E-mail Discussion
    Replies:
    7
    Views:
    527
    cPanelLauren
    Nov 30, 2018
  3. zemimk

    Auto-forwarding emails through local server

    zemimk, Nov 16, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    470
    cPanelMichael
    Nov 27, 2018
  4. edmondteng

    Forwarding emails to multiple accounts question

    edmondteng, May 21, 2018, in forum: E-mail Discussion
    Replies:
    5
    Views:
    780
    cPanelLauren
    May 24, 2018
  5. Elizabeta

    SOLVED Problem with forwarding mails

    Elizabeta, May 14, 2019, in forum: E-mail Discussion
    Replies:
    5
    Views:
    358
    cPanelMichael
    May 16, 2019

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice