Forwarding https://domain.com to https://www.domain.com

[DucNguyen1990]

Hello,

how can I configure the forwarding from for example Website Domains Names & Hosting | Domain.com to Website Domains Names & Hosting | Domain.com
I tried it with permanent redirect in CPanel from domain.com to Website Domains Names & Hosting | Domain.com but it doesn´t work.

I think on the webserver is a .htaccess file where the redirect is configured but I don´t have a lot of knowledge how to change it in .htaccess.

Could someone help me please ?

Thanks and regards,

Duc

 

[cPanelLauren]

Hello,

You should be able to do this using the redirects option in cPanel>>Domains>>Redirects. What didn't work? This adds the redirect rule into the .htaccess for you so it'd be the same process.

 

[DucNguyen1990]

Hello Lauren,

the redirect is enabled for 3 domains. In follow for example (like in screenshot)

1. domain.com redirect to Website Domains Names & Hosting | Domain.com --> doesn not work - if I try to access domain.com in brower url it does not add the https://www.
2. domain.de redirect to Website Domains Names & Hosting | Domain.com --> does work
3. mail.domain.com redirect to Website Domains Names & Hosting | Domain.com --> does work

I hope it is understandable :D

Thanks and regards,

Duc

 

[cPanelLauren]

I'd deselect wildcard on the redirect to Website Domains Names & Hosting | Domain.com. Based on what you're showing me there should be no reason why it doesn't function, when you attempt to go to domain.com, what is the output in the apache error logs for the redirect? You can find them here: /etc/apache2/logs/error_log

 

[DucNguyen1990]

Hello Lauren,

I will check on 3. Feb because i´m on holiday on monday. I will check with deselect wildcard and will upload you the error_log. Thank you!

 

[DucNguyen1990]

Hello Lauren, I´d deselect wildcard but If I checked the redirect the behaviour is the same. If you want we can do a remote session I could show you the problem. Is this possible on 3. Feb ?

 

[cPanelLauren]

Hello,

We can't do remote sessions like that but the wildcard redirect assumes the same file/folder structure is present on the domain forwarded to. Further than that, the apache error logs requested would be helpful to determine why the redirect isn't functioning.

 

[DucNguyen1990]

Problem is solved! Thank you!