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fresh install won't show default apache page

Discussion in 'EasyApache' started by ReiJu, Dec 24, 2009.

  1. ReiJu

    ReiJu Well-Known Member

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    I just completed the installation of 3 new servers (centos 5.4 i386 with cPanel). But all of them showing this error message when default page (ie. http://servers.ip/) is accessed:

    About 5 (or more) times of "/scripts/upcp --force" didn't do me any good. Can someone give me any clue? If some configs needed, I'll try to post them here.

    Thank you.
     
  2. Defected

    Defected Member

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    i'm having similar problems.I cant open any domain or login to any account on my server. I'm getting redirected to http://domain.com/cgi-sys/defaultwebpage.cgi

    Tech support said that there is a bug report on this already and has been corrected in EDGE tree but no eta for release. I'm confused now, i cant do nothing on my server. After 5 clean installs of the OS and cPanel the prob is still there.
     
  3. ReiJu

    ReiJu Well-Known Member

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    Let's wait for about a day, perhaps. I just hope this bug won't affect other, previously smoothly installed, servers.

    Or, maybe, turning off the update crontab for some time will be wise enough.
     
  4. madaboutlinux

    madaboutlinux Well-Known Member

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    Well, this definitely looks like some kind of a bug. Did you see any errors while cPanel installation? If not, contact cPanel support asap.
     
  5. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    When possible, please send me a PM with the ticket number where this issue was reported; I would like to confirm the specific details involved.
     
  6. Defected

    Defected Member

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    do we have any news?
     
  7. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    So that I may check on the specific details for you and determine if there is an available status update I will need the ticket number in which the issue was reported for your server.
     
  8. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    I apologize as I missed the PM at first, but I verified it was received and investigated. I do not yet have an ETA available for when the specific update will move from EDGE to other build trees such as CURRENT and RELEASE. When it is published in the other build trees our official change log will include entries where applicable; I recommend referring to the following two sites for checking the status of new builds and also the change log of new builds:
    http://httpupdate.cpanel.net/#builds
    http://changelog.cpanel.net/

    Reference internal case ID: #35815
     
    #8 cPanelDon, Dec 26, 2009
    Last edited: Jan 12, 2010
  9. ReiJu

    ReiJu Well-Known Member

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    The last log for CURRENT build is 2009-12-23, and this thread started at 2009-12-24. I'm in a real bad luck. Trying to upcp everyday for nothing.
     
  10. Hostbox.be

    Hostbox.be Well-Known Member

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    Any solution ?

    I made a new account today and I am getting this redirect also ?

    /cgi-sys/defaultwebpage.cgi

    with error:

    Template Error: The template file must be given


    My version: cPanel 11.25.0-R42399 - WHM 11.25.0 - X 3.9

    Everything seems OK when I look at this account and in httpd.conf
     
  11. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Please submit a ticket so the issue can be properly diagnosed and investigated; when available, please PM me your ticket ID number so that I may follow-up internally and verify the details involved. For reference, a ticket submission may be initiated via the links in my forums signature or via WHM: Main >> Support >> Support Center >> Contact cPanel.
     
  12. Mario-cPanel

    Mario-cPanel Administrator
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    New cPanel 11.25.0 Installation Apache configuration syntax errors

    The release of 11.25.0-RELEASE_42399 and 11.25.0-CURRENT_42399 introduced a configuration issue that may cause Apache configuration syntax errors on servers with no accounts when the mod_userdir tweak is enabled. The condition will present itself upon addition of the first account to the server. This issue is quickly addressed by rebuilding the Apache configuration file.

    Symptoms:
    The following error can be seen in the cpanel error_log and when attempting to restart Apache:

    UserDir "enable" keyword requires a list of usernames

    Newly created websites would be sent to defaultwebpage.cgi instead of the
    appropriate document root.

    Resolutions:
    1) New builds, 11.25.0-CURRENT_42400 and 11.25.0-RELEASE_42400, have been published to address the issue. This issue will not be present on subsequent new installations. Upgrading a currently affected system will resolve this issue.

    2) Rebuilding the Apache configuration after the addition of the first account will permanently resolve this issue.

    From the command line:
    /scripts/rebuildhttpdconf
    /scripts/restartsrv_httpd

    or

    /scripts/autorepair userdir_enable_fix
    /scripts/restartsrv_httpd


    From the WHM:
    Service Configuration -> Apache Configuration -> Global Configuration -> Save -> Rebuild Configuration and Restart Apache

    Note:
    The Apache configuration may be rebuilt as a result of other changes made in the WHM. Your new installation may not experience this issue as a result the the Apache configuration being rebuilt automatically.

    The above information has been released on the news mailing list information on joining please see below:
    _______________________________________________
    News mailing list
    News@cpanel.net
    - cPanel Inc.
     
  13. websterz

    websterz Registered

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    I am unable to solve that problem, i followed your steps but invain :( kindly help me out
     
  14. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    Is it a new, fresh installation of cPanel? What is the full cPanel version and build number?

    The original issue that was reported in this thread was confirmed to be fixed in all builds.

    Do you happen to have a ticket ID number that I may use to locate the details of your issue?
     
  15. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Friendly Moderator Note

    To prevent possible confusion in the topic this latest new reply has been forked (separated) into a new dedicated thread of discussion.

    For reference, here is the new thread: shared ip address redirect to the 1st account domain! - cPanel Forums
     
  16. ecovisiones

    ecovisiones Registered

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    I have a similar problem only 1 site is working: hierbitas.com. This is the first added in WHM and the dns are: ns1.hierbitas.com and ns2.hierbitas.com, the other sites not working or loading intermittently (f.i. ecovisiones.cl and eco-finanzas.com).
    The dig command report:

    Code:
    dig http://www.hierbitas.com
    ; <<>> DiG 9.7.0-P1 <<>> http://www.hierbitas.com
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 55462
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
    
    ;; QUESTION SECTION:
    ;http://www.hierbitas.com]Plantas medicinales.		IN	A
    ;; Query time: 13 msec
    ;; SERVER: 200.74.121.12#53(200.74.121.12)
    ;; WHEN: Sat Feb 26 00:09:33 2011
    ;; MSG SIZE  rcvd: 35
    I tried all options mentioned here but nothing is working.
    I did a request to my VPS provider but they say that there is not problem.
     
  17. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    /http://www.intodns.com/eco-finanzas.com

    That shows that there are some issues.
     
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