SantoshS

Member
Jan 20, 2012
6
0
51
cPanel Access Level
Root Administrator
Hello,

I have a customer, who is facing problem with frontpage extensions. Extension has been installed for the main domain and addon domain. Frontpage forms work fine for addon domain without any issues but for the main domain it requires to reinstall the frontpage every hour for the frontpage extensions to work. WHM 11.30.5 (build 6)
CENTOS 6.2 x86_64 standard. I have tried removing and reinstalling frontpage extensions without any luck. Can anyone suggest on this?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,903
2,237
463
Hello :)

Could you monitor the cPanel error log when you install Frontpage Extenstions and let us know if you notice any specific error messages? The cPanel error log is located at:

Code:
# /usr/local/cpanel/logs/error_log
Also, when it stops working, is there any specific error message in Frontpage?

Thank you.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
41
348
somewhere over the rainbow
cPanel Access Level
Root Administrator
Could you also check the /home/username/public_html/.htaccess file on the reinstall and after it quits working (make a backup copy of the file after you reinstall it) to see the results? The main reasons I could see that it would quit working would be:

a) something/someone is editing the .htaccess file in public_html on the user's account
b) something/someone is changing file permissions or ownership on any of the /home/username/public_html/_ folders that FrontPage uses. The folders are _private, _vti_bin, _vti_cnf, _vti_log, _vti_pvt, and _vti_txt
 

SantoshS

Member
Jan 20, 2012
6
0
51
cPanel Access Level
Root Administrator
Hello Support,

I even tried setting up attributes to the htaccess file but it didn't work either. Also backed up the folders after reinstalling frontpage and then compared folders after frontpage extension got corrupted again. Could not find any difference in the folders/files. Interestingly both the addon domains under it works fine without any issues. Only the main domain frontpage extensions get corrupted and require reinstall every 1 hour.

Regards,
Santosh
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
41
348
somewhere over the rainbow
cPanel Access Level
Root Administrator
Please submit a ticket for us to check into this further. You can open one using WHM > Support Center > Contact cPanel or using the link in my signature.