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Frozen Email in Queue

Discussion in 'E-mail Discussion' started by yatinthakur, Nov 16, 2014.

  1. yatinthakur

    yatinthakur Member

    Mar 27, 2014
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    at the moment I could see lots of frozen mails in my email que :

    0m 1.9K 1Xq7ng-0000hE-Fe <> *** frozen ***
    0m 1.9K 1Xq7nl-0000hm-Db <> *** frozen ***
    0m 1.9K 1Xq7nm-0000hu-0k <> *** frozen ***
    0m 1.8K 1Xq7nt-0000i8-Bv <> *** frozen ***
    Mon, 17 Nov 2014 03:14:18 +0530
    Mail Delivery System <>
    Mail delivery failed: returning message to sender
    This message was created automatically by mail delivery software.
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    Domain has exceeded the max defers and failures per hour (5/5 (45%)) allowed. Message discarded.
    ------ This is a copy of the message, including all the headers. ------
    Return-path: <>
    Received: from [] (port=34001
    by with esmtpa (Exim 4.82)
    (envelope-from <>)
    id 1Xq7cH-0007Ca-Ny
    for; Mon, 17 Nov 2014 03:14:18 +0530
    Date: Mon, 17 Nov 2014 5:44:14 +0800
    From: "Tsai" <>
    Organization: fcwhsmykbes
    X-Priority: 3 (Normal)
    Message-ID: <>
    Subject: ReOrder with coupon "ReWinter"
    MIME-Version: 1.0
    Content-Type: text/html; charset=us-ascii
    Content-Transfer-Encoding: 8bit
    <html><head><title>ReOrder with coupon "ReWinter"</title>
    <META http-equiv=Content-Type content="text/html; charset=us-ascii">
    <body>Hi,<br>ReOrder with coupon "ReWinter"<br><a href="">Click here</a><br><br>or Copy Private-Safe-Redirect link to your browser <br><br><br>It of profit a</body>

    Can you tell me how can I fix this ? there are more than 10000 emails right now. I tried steps explained on $ sudo su -: Exim but didnt help much

    Please assist.
    #1 yatinthakur, Nov 16, 2014
    Last edited by a moderator: Nov 16, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    If it's legitimate mail that's queued then you can modify the following options for the account using the "Modify an Account" option in WHM:

    Maximum Hourly Email by Domain Relayed
    Maximum percentage of failed or deferred messages a domain may send per hour

    You should also modify these values for the package assigned to the account.

    Thank you.
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