HI,
I have a single user (yes, just one) who cannot log in to our cPanel 11 server. This is a new account created today.
he is attempting to log in to the server by name (so this is not a DNS issue related to his domain name) and he is using the [email protected] format (although we have also tried just the username).
Whenever he tries to log in he receives the error:
421 Service not available, remote server has closed connection
Login failed.
No control connection for command: Permission denied
I've restarted pure-ftp and the entire server as well, but no go. I've also tried to create another account under his domain and it cannot log on either.
Everyone else can log in. This is driving me nuts.
Anyone have any ideas where to look?
Thanks
I have a single user (yes, just one) who cannot log in to our cPanel 11 server. This is a new account created today.
he is attempting to log in to the server by name (so this is not a DNS issue related to his domain name) and he is using the [email protected] format (although we have also tried just the username).
Whenever he tries to log in he receives the error:
421 Service not available, remote server has closed connection
Login failed.
No control connection for command: Permission denied
I've restarted pure-ftp and the entire server as well, but no go. I've also tried to create another account under his domain and it cannot log on either.
Everyone else can log in. This is driving me nuts.
Anyone have any ideas where to look?
Thanks