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FTP access

Discussion in 'General Discussion' started by willcowd, Jul 21, 2014.

  1. willcowd

    willcowd Registered

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    Hi All

    I hope you can help.
    I've been using cpanel for many years, but this is the first time installing them myself (on AWS).
    I've setup the FTP account in the usual way and have the settings which look normal.
    However, when I connect with Dreamweaver it comes back with:
    Code:
    An FTP error occurred - cannot make connection to host. The remote host cannot be found
    The settings from cpanel are:
    Code:
    FTP username: mark@domain.com
    FTP server: ftp.domain.com
    FTP & explicit FTPS port: 21
    I can't see what I'm missing

    ftp.jpg

    Any help would be much appreciated.
    Mark
     
    #1 willcowd, Jul 21, 2014
    Last edited by a moderator: Jul 21, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    I suggest using a client such as FileZilla to verify FTP is working well, as it will give you a more verbose connection error message. Once it's working properly, you can then switch back to Dreamweaver. Also, have you verified there are no firewall rules on your server preventing access to FTP?

    Thank you.
     
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  3. willcowd

    willcowd Registered

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    Hi Michael

    Thank you for your help.
    Port 21 needed opening (my own mistake) but FileZilla showed me the error which needed domain.com not ftp.domain.com to fix it. Never seen this before...but it works!

    Many thanks
    Mark
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome.
     
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