FTP account doesn't show FTP address

blagit

Member
Feb 19, 2021
16
2
3
UK
cPanel Access Level
Website Owner
So I created an FTP account but nowhere can I see the actual FTP address, which isn't that helpful. How do I know what the FTP address is??
 

quietFinn

Well-Known Member
Feb 4, 2006
1,660
335
438
Finland
cPanel Access Level
Root Administrator
Go to cPanel -> Files -> FTP Accounts and under "FTP accounts" you see list of FTP accounts, then click "Configure FTP Client" and you see the address.
 

blagit

Member
Feb 19, 2021
16
2
3
UK
cPanel Access Level
Website Owner
Thanks for helping, except I don't see the FTP address if I click on Configure FTP Client. I only see FTP Username and FTP Server.

What I need is an FTP address like: ftp://ftp.subdomainname.domainname.com/directoryname
 
Last edited:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
11,141
1,755
363
cPanel Access Level
Root Administrator
If you are connecting to the server with an FTP client, it will accept the connection no matter what you use. You can use the IP address or domain name and the FTP service will respond normally.

It's not recommended to use browser-based FTP unless you absolutely have to. For example, when trying to navigate to "ftp://cpanelusername:[email protected]/" in Firefox, it asks you what FTP client you would like to use to open the URL.
 

blagit

Member
Feb 19, 2021
16
2
3
UK
cPanel Access Level
Website Owner
If you are connecting to the server with an FTP client, it will accept the connection no matter what you use. You can use the IP address or domain name and the FTP service will respond normally.

It's not recommended to use browser-based FTP unless you absolutely have to. For example, when trying to navigate to "ftp://cpanelusername:[email protected]/" in Firefox, it asks you what FTP client you would like to use to open the URL.
Many thanks. Well the web editor that I use has a built-in FTP client that needs an FTP address like ftp://ftp.subdomainname.domainname.com/directoryname, although it actually gives an example like ftp://ftp.domainname.com/directoryname. Reason why I included 'subdomain' is because I will be using a subdomain... Anyway, the ftp address needs to be like this. Why doesn't cPanel show ftp addresses with that format?
 

blagit

Member
Feb 19, 2021
16
2
3
UK
cPanel Access Level
Website Owner
I don't think we show it because so few people use a browser-based client. You can always manually type it in like my example though and see if that lets you connect.
Thanks again for helping. To be honest I don't know if the built-in FTP client is browser-based or not, but it will only accept FTP addresses like ftp://ftp.subdomainname.domainname.com/directoryname - they have a forum and I checked... So I don't know what to do now. Why doesn't cPanel simply show the ftp address?
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
11,141
1,755
363
cPanel Access Level
Root Administrator
As you've seen, the address can be formatted differently depending on the application. Showing one option in the interface would just add confusion, and there's no way to list all possible formats how it can be used.

My honest recommendation? Just try it - type it in manually and see if it works with the application. If not, it would be best to reach out to the creator of the application because the addresses as I formatted it do work on a cPanel server by default.
 
  • Like
Reactions: blagit

blagit

Member
Feb 19, 2021
16
2
3
UK
cPanel Access Level
Website Owner
As you've seen, the address can be formatted differently depending on the application. Showing one option in the interface would just add confusion, and there's no way to list all possible formats how it can be used.

My honest recommendation? Just try it - type it in manually and see if it works with the application. If not, it would be best to reach out to the creator of the application because the addresses as I formatted it do work on a cPanel server by default.
Ok point taken, many thanks for that. In truth I didn't realise that ftp addresses can be formatted differently, so that's why I was panicking a bit ;)
 
  • Like
Reactions: cPRex

blagit

Member
Feb 19, 2021
16
2
3
UK
cPanel Access Level
Website Owner
Right, I've talked to my hosting people and they recommended that I should use an ftp address formatted as follows for my ftp client:
ftps://999.99.99.9/xyzname.com
They also said that the username and password for the ftp client should be the same as for my cpanel login. Well, I tried this and I couldn't get a connection, so I don't know what to do.
 

blagit

Member
Feb 19, 2021
16
2
3
UK
cPanel Access Level
Website Owner
There's really no such thing as an "FTP address" - let's start with something more basic: what application are you using to try and make the FTP connection?
Sorry for late reply... It's an FTP client built-in to the web editor that I use called RocketCake.
 

blagit

Member
Feb 19, 2021
16
2
3
UK
cPanel Access Level
Website Owner
Thanks again for helping... You use RocketCake yourself? If you do, at least I know I'm not the only one ;) Anyway, it also clearly states that 'RocketCake also has a built-in FTP client', so not just an open-ended text box (?).
As already mentioned, I've talked to my hosting people and they recommend I should use an ftp address formatted as follows:
ftps://999.99.99.9/xyzname.com
They also said that the username and password for the ftp client should be the same as for my cpanel login. Well, I tried this but couldn't get a connection. When you say you 'would expect just "domain.com" to work properly', you mean just on it's own? So, ftps://domain.com?
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
11,141
1,755
363
cPanel Access Level
Root Administrator
No, I've never heard of RocketCake before.

When I said "domain.com" will work well, that just means that the FTP service listens for incoming connections on anything. Unless you're specifying an SSL connection, which this isn't, the service listens for any incoming connection.