FTP Account Manager not showing in cPanel

[Rajkumar Arumugam]

hi,

i cant see the FTP Account Manager in cPanel.

I have checked in WHM, it is enabled.

Packages -> Feature Manager - > Edit feature List -> default

FTP Account Manager is enabled.

but i cant see it in cPanel.
how to create a ftp account??

 

[cPanelMichael]

Hello,

The "FTP Accounts" option is under the "Files" section. Could you post a screenshot of what you see on the cPanel interface?

Also, use "WHM >> Packages >> Edit A Package" to verify a feature list with FTP Account Manager enabled is associated with the package assigned to the account.

Thank you.

 

[Rajkumar Arumugam]

I cant see 'FTP Accounts " under Files in CPanel.

attaching screen shots CPanel, WHM..

 

[Infopro]

Please set your style to the default style, Paper Lantern. Do you see it then?

Your screenshots are a bit small, hard to see what the actual version of cPanel you're running there.

 

[Rajkumar Arumugam]

default style paper lantern only.

attaching cPanel screen shot again.

 

[Infopro]

That's the Retro style, I think. In the Preferences section of your cPanel there, find the Change Style icon and click. On the next page, click the Apply button on the "Basic" style.

 

[Rajkumar Arumugam]

ah, okay.

now changed to basic.
where to ftp manager???

User manager??

 

[Rajkumar Arumugam]

where to find ftp manger in this?

attached screen shot

 

[Infopro]

Are you sure it's enabled in the Features list for the Package that account uses? You can see it enabled here in my Features list:


Here you can see it in the Files section of Paper Lantern:


And here it is in the Retro style:




What version of cPanel is your server running?

 

[Rajkumar Arumugam]

yes. it is enabled.

in the cPanel under User Manger the FTP shows 'service disabled.' for all the users.
check screen shot.

 

[Infopro]

Does that account's Package have FTP accounts alloted to it?

 

[cPanelMichael]

Hello,

Also, browse to "WHM >> Service Configuration >> Service Manager" and verify that "FTP Server" is enabled. If it's enabled, verify if /etc/ftpusers exists on your system, and ensure the account username isn't added to this file if it does.

Documentation:

How to Deny FTP Access - Documentation - cPanel Documentation

Thank you.

 

[Rajkumar Arumugam]

Hi,

checked. the FTP server is not enabled. now i enabled it, now i can see the ftp account in cPanel.

Thank you very much.

 

[Infopro]

Good news then!