atayloor

Registered
Nov 20, 2018
1
0
1
Gloucester
cPanel Access Level
Website Owner
Hello!

I'm new here and I'm also a complete novice and essentially have no idea what I'm doing!

I'm building a very simple site through - Removed - or sitter as I believe it's know. whenever I got to publish it I get an error saying FTP account not found...


Can anybody help?!

Thanks
Andy
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,225
463
Hello Andy,

Are you using the cPanel username and password to authenticate via FTP? If so, can you confirm that those same credentials allow you to access cPanel (e.g. domain.tld:2083)? Also, make sure the hostname you are using in your FTP client resolves to the correct IP address.

Thank you.