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ftp account not showing in cpanel

Discussion in 'General Discussion' started by its_joy, Oct 6, 2008.

  1. its_joy

    its_joy Well-Known Member

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    Hello
    I have reseller account .i have created 2 ftp a/c under my cpanel ftp1 and ftp2
    i was able to see these ac many months but suddenly its disappear from my cpanel
    These 2 common ftp a/c i did create for my another 8 a/c and i can’t see anywhere now
    If i login ssh i can see
    /home/user/public_html/ftp1
    /home/user/public_html/ftp2

    I cant see these account in cpanel now
    Please help me for this
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Root Administrator
    Is your username 'root' for the server? If so, please submit a support ticket directly to us.

    Otherwise, please inform your hosting provider so they can contact us for assistance.
     
  3. Ghulam Yaseen

    Ghulam Yaseen Well-Known Member

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    Yaseen

    Hello :),

    Can you please upgrade the cpanel in stable and if the problem still persists then please check
    >> Main >> Resellers >> Reseller Center>>Select a Reseller and then
    --> Edit Privileges/Nameservers
    may be some thing you may see will help you out there:cool:


     
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