FTP account quota for a single account keeps breaking

Vliegtuig

Well-Known Member
Jan 21, 2010
74
2
58
Some contextual information: we are a web development company and most of our clients do not have direct FTP access.

One of our clients, however, required FTP access to a certain folder. We gave him an additional FTP account which has worked fine. During the past few weeks, however, the quota keeps breaking.

There are only 3 files with a total of roughly 10MB stored in the subfolder and the quota has been set to 250MB. Despite all of this, the FTP account shows as 'full' and uploads keep restarting due to this fact:

Code:
Commando:      STOR Algemene technische informatie.pdf
Antwoord:         150 Accepted data connection
Antwoord:         552-256000 Kbytes used (100%) - authorized: 256000 Kb
Antwoord:         552 Quota exceeded: [Algemene technische informatie.pdf] won't be saved
The only way to solve this problem for me is to use /scripts/ftpquotacheck --force, which temporarily fixes this issue. For some reason, however, after a random amount of time, the problem persists again.

I have not 'solved' this issue by running ftpquotacheck through cron every daily, but as you might imagine, this is not really a solution.

Could there be anything that is causing this problem? Can I do something to prevent this?
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
I think opening a ticket is the best idea at this point. I'm not certain how we could troubleshoot what's going on at the backend of the system otherwise. Could you please take the cron off and let it break again before sending in the ticket so we have it in a broken state?

You can open a ticket using WHM > Support Center > Contact cPanel or via the link in my signature.