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FTP Account

Discussion in 'General Discussion' started by DonC17703, Nov 20, 2009.

  1. DonC17703

    DonC17703 Member

    Oct 19, 2006
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    I am trying to create an ftp account for one of my clients so they can upload some large file to my web site.

    I have created the account with access to a subdirectory specifically for them. When they attempt to access it they can get to a window that shows this (I changed to real web address and user names below):

    FTP root at
    To view this FTP site in Windows Explorer, click Page, and then click Open FTP Site in Windows Explorer.

    User directory has group access to: myusername


    11/20/2009 09:58AM Directory .
    11/20/2009 09:58AM Directory ..

    When they try to open FTP site in windows explorer they get:

    the folder ‘’ is read-only because the proxy server is not set up to allow full access. To move, paste, rename, or delete files, you must use a different proxy. For information on changing your proxy, contact your administrator.

    I have tried changing permission for the directory but is still does not work.
    I have tried accessing it though ftp software and it still does not work.

    Can someone offer some guidance? I contacted my web host and they were not able to sort it out. I know this is possible as I often upload files to various printing companies throughout the US.
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
    Staff Member

    Nov 5, 2008
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    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    Was the user prompted for and subsequently input the correct FTP login username and password?

    It will be necessary to ensure the FTP session is properly authenticated (logged-in) as the applicable FTP user account that was created via cPanel.

    For less troublesome usage of FTP access, I recommend using a standalone FTP software application and I would avoid using FTP via Windows Explorer or via any Internet browser.

    If the client is more familiar with Windows Explorer for file management I may suggest using cPanel Web Disk via SSL so the client may directly drag-and-drop files to transfer; cPanel Web Disk is an implementation of WebDAV, of which there are also a number of standalone WebDAV software applications.

    For our documentation of both cPanel FTP and Web Disk features please see the following resources:
    FTP Accounts
    FTP Session Control
    Web Disk

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