FTP Accounts Disappearing

moogle

Well-Known Member
Apr 7, 2003
94
0
156
I've had a problem recently with private FTP accounts (those created by the client in CPANEL) disappearing. They can re-add them, but after a few times it gets annoying.

Does anyone know why they disappear and how to prevent it?
 

Myacen

Well-Known Member
Apr 6, 2002
222
0
316
I can confirm this issue, it's related someone to redhat enterprise from looking at it. We have proftpd installed, however it seems up2date gets it's own proftpd.

09:26:00] Connecting to X.X.X
[09:26:00] Connected to X.X.X Port 21
[09:26:01] 220-Red Hat Enterprise Linux ES release 3 (Taroon Update 3)
[09:26:01] Kernel \r on an \m
[09:26:01] 220 ProFTPD 1.2.10 Server (ProFTPD) [69.XXX.XXX.X]
[09:26:01] USER anonymous
[09:26:02] 331 Anonymous login ok, send your complete email address as your password.
[09:26:02] PASS (hidden)
[09:26:02] 530 Login incorrect.
What it's supposed to be:

[09:33:34] Connecting to X.X.X
[09:33:34] Connected to X.X.X Port 21
[09:33:35] 220-This computer system is for authorized users only. Individuals using this
[09:33:35] system without authority or in excess of their authority are subject to
[09:33:35] having all their activities on this system monitored and recorded or
[09:33:35] examined by any authorized person, including law enforcement, as system
[09:33:35] personnel deem appropriate. In the course of monitoring individuals
[09:33:35] improperly using the system or in the course of system maintenance, the
[09:33:35] activities of authorized users may also be monitored and recorded. Any
[09:33:35] material so recorded may be disclosed as appropriate. Anyone using this
[09:33:35] system consents to these terms.
[09:33:35]
[09:33:35]
[09:33:35] 220 ProFTPD 1.2.10 Server (ProFTPD) [69.XXX.XXX.X
[09:33:35] USER anonymous
[09:33:35] 331 Anonymous login ok, send your complete email address as your password.
[09:33:35] PASS (hidden)
[09:33:35] 530 Login incorrect.
If you go into WHM and then select pureftpd and once it's installed go back in and install proftpd it will correct itself but when it updates again you will loose the accounts. I guess you can put proftpd* on your skiplist in up2date
 

moogle

Well-Known Member
Apr 7, 2003
94
0
156
It's happened on multiple servers, but the one I am looking at is running RedHat 9 and using ProFTPd.

I believe another server I've had this problem on runs RH 9, too.

nickn: What OS does yours run?
Does it seem to happen after updates (Cpanel, Apache, or Up2date)?
 

nickn

Well-Known Member
PartnerNOC
Jun 15, 2003
617
1
168
It does seem to happen on Redhat9 for the most part, but I don't believe it has something to do with upgrades. It also only happens to one user at a time typically.
 

minotauro

Well-Known Member
Jan 19, 2004
89
0
156
moogle said:
I've had a problem recently with private FTP accounts (those created by the client in CPANEL) disappearing. They can re-add them, but after a few times it gets annoying.

Does anyone know why they disappear and how to prevent it?
Hello moogle,

I have this problem too in my servers. If you have any information, please, keep me update. I already open a ticket with cPanel Support but it no find the problem.

Regards,
Minotauro.