FTP Accounts in cPanel not working

samend

Member
Dec 15, 2014
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cPanel Access Level
Root Administrator
Hello Community i have an account called username with the domain domain.de In cPanel i have created the FTP Account hallo, but i can't log in into ftp via the filzezilla ftp client with the username hallo oder [email protected] with the correct password. The Last Message form the server is 227 Entering Passive Mode LIST

The FTP-Server is pure-ftpd with activated passive ftp in the Configuration file.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello :)

It's likely you have firewall rules enabled that are blocking the passive FTP ports that are configured in:

Code:
/etc/pure-ftpd.conf
Check to ensure the following line is not disabled in the above file:

Code:
PassivePortRange 30000 35000
Then, ensure the above port range is not blocked in your firewall.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
I am happy to see the suggested resolution was helpful. Thank you for updating us with the outcome.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
@Samend, may problem is like as of you. please help me how can i fix it ..
Did you try the advice from my previous post to see if it helps resolve the issue?

Thank you.