Hi, I have a Stellar shared hosting plan through Namecheap that includes cPanel. I've created a couple FTP accounts through cPanel but I can't get them to connect.
I've tried following these instructions so I'm not sure what I'm doing wrong:

I'm hitting the button that says "FTP Configuration File" for Windows in this image:

After it downloads I open it using CoreFTP and get this output:
If I try to do it manually with the site manager I get this:
Also if I try manually connecting through FileZilla with host:[domain].com and username:[username] on port 21 I get this:
I'm on Windows 10 and have the firewall turned off.
Thanks
I've tried following these instructions so I'm not sure what I'm doing wrong:

I'm hitting the button that says "FTP Configuration File" for Windows in this image:

After it downloads I open it using CoreFTP and get this output:
Code:
Resolving [domain].com (2).coreftp...
Can't establish connection --> [domain].com (2).coreftp:21 @ Fri Jan 01 17:39:18 2021 (11001-100)
No such host is known.
Code:
Resolving [domain].com...
Connect socket #928 to [IP address], port 21...
Can't establish connection --> [domain].com:21 @ Fri Jan 01 17:53:47 2021 (0-5)
Code:
Status: Resolving address of [domain].com
Status: Connecting to [IP address]...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
I'm on Windows 10 and have the firewall turned off.
Thanks