FTP Accounts unable to login


Apr 8, 2011
Hey folks,

My primary FTP accounts are working fine, but any new accounts that I create are unable to connect. I get a 331 user OK response from the FTP server, and then a 530 authentication failed message.

I've tried the username, and [email protected] for the login, and I've made sure I'm using the proper credentials. I'm making a folder called "whatever" under public_html, and using it as the home folder for the account. That said, I can't seem to get any of these to connect.

I'm not sure what I'm doing wrong, but any insight would be great. Thanks!


Quality Assurance Analyst
Staff member
Oct 2, 2010
somewhere over the rainbow
cPanel Access Level
Root Administrator
The correct username would indeed be [email protected] for the created FTP user accounts. How are you attempting to connect to FTP for the account? If you are using sFTP, sFTP will not work with created user accounts and only works with the main user. You should be able to use regular FTP or TLS (which uses encryption and is a newer protocol than sFTP) to connect.