FTP additional accounts

Hi,

We have just setup our own internal cpanel server and are having issues with using additional ftp accounts. Special admin acconts will connect to cpanel using SFTP with no problems. If I create an additional account and use FTP, the connection is denied with the following error:

Conection refused. Your connection attempt was rejected. The server may be down or your network may not properly be configured.

This error occurs either typing the details in manually or using the configuration files dowloaded for cyberduck from the cpanel webserver. I am using the [email protected] details to try to connect to the server.

I have tried enabling broken ftp clients and re-installing pure-ftpd without effect and passive ftp should enabled by default.

Details of our install are as follows:

Code:

/envtype ; grep CPANEL= /etc/cpupdate.conf
/etc/redhat-release:CentOS Linux release 7.6.1810 (Core)
/usr/local/cpanel/version:11.80.0.11
/var/cpanel/envtype:vmware
CPANEL=release

Thanks,

Tim

 

Hi,

Thanks for the reply, I am using regular FTP for the additional users.

 

Hi,

Thanks for the reply. I have ran the command and my home directory does not appear to have an @ symbol in them, and edited output of the command is:

Code:

/home/username/public_html/websitename/subusername

I also ran the code in the quoted thread and no directories were returned.

 

Hi,

Thanks for your reply.I have configured passive ports and port 21 is open. I have added port 20 to the firewall in the underlying centos OS however it still shows as being closed. Is there a way of opening port 20 in WHM?

Thanks,

Tim