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FTP and Filezilla

Discussion in 'General Discussion' started by Chiara, May 31, 2016.

  1. Chiara

    Chiara Registered

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    Hello,
    I have some problem with the FTP, i can't show my site folder in filezilla...
    I think that my whm isn't setup correctly.

    this is the filezilla error:

    MLSD
    Error: Connection timeout after 20 seconds of inactivity
    Error: Could not read the contents of the folder

    How i can fix it?

    Thanks
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Is your domain setup properly? How are you trying to login to FTP, as an Addon FTP user or the cPanel account user?
     
  3. Chiara

    Chiara Registered

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    I have to set up a ftp access for my customer.
    I tried with Addon FTP user but don't works.
    Maybe the doman isn't propetly setup, but i don't know where
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Does the domain open in your browser properly? You can check your domain name for issues at a site like intodns.com

    Assuming your customer owns the cPanel account, he can use his cPanel username for the login username.
    If your customer is doing some work on some account's website and has an Addon FTP account, he uses username@example.com as his username to login to FTP.
     
  5. Chiara

    Chiara Registered

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    The Cpanel account, and filemanager working properly, but when i try to enter with filezilla this is the error:

    Code:
    Status: IP Address Resolution ftp.example.eu underway
    Status: Connecting to 92.48.74.174:21 ...
    Status: Connection established, waiting for welcome message ...
    State: Initializing TLS in progress ...
    Status: Verifying certificate ...
    Status: TLS connection established.
    Status: Logged
    Status: Retrieving directory listing ...
    Command: PWD
    Response: 257 "/" is your current location
    Command: TYPE I
    Response: 200 TYPE is now 8-bit binary
    Command: PASV
    Response: 227 Entering Passive Mode (92,48,74,174,69,241)
    Command: MLSD
    Error: Connection timeout after 20 seconds of inactivity
    Error: Could not read the contents of the folder
    
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    You might try increasing the timeout settings in your FTP client, to see if that's helpful. Searching google for this exact message:
    "Error: Connection timeout after 20 seconds of inactivity"

    Yields many results.
     
  7. Chiara

    Chiara Registered

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    I tried to enter by the port 22 and working properly.
    Why usually we use the 21, and in this case working the 22 ?
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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