Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

FTP Backup keeps on failing

Discussion in 'Data Protection' started by Jean-Louis van Niekerk, Dec 4, 2018.

  1. Jean-Louis van Niekerk

    Jean-Louis van Niekerk Registered

    Joined:
    Dec 4, 2018
    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    1
    Location:
    South Africa
    cPanel Access Level:
    Website Owner
    Hi, I've been trying to create a backup to our FTP server from WHM but it keeps on giving me this error "Error: Validation for transport “FTP_test” failed: Could not download test file: Timeout" WHM creates the Directory/.temp with text inside it but fails to validate. I'm able to connect with Filezilla and cmd with no problems creating and/or uploading files. Does anyone know what i'm doing wrong?

    WHM version v76.0.11

    I've been bale to make it work with Filezilla Server but not on Server 2016 IIS manager.
     
    #1 Jean-Louis van Niekerk, Dec 4, 2018
    Last edited by a moderator: Dec 4, 2018
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    5,715
    Likes Received:
    436
    Trophy Points:
    233
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi @Jean-Louis van Niekerk


    It looks like you may have Ticket ID 10892237 open for this issue and it will be best to handle it there further. It also appears the analyst had some questions that may help him replicate or troubleshoot the issue which he's waiting on your response for.


    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Jean-Louis van Niekerk

    Jean-Louis van Niekerk Registered

    Joined:
    Dec 4, 2018
    Messages:
    2
    Likes Received:
    1
    Trophy Points:
    1
    Location:
    South Africa
    cPanel Access Level:
    Website Owner
    Hi

    We got it fixed, was a combination of IIS Feature Delegation and FTP Directory Browsing.

    Thank you
     
    cPanelLauren likes this.
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    5,715
    Likes Received:
    436
    Trophy Points:
    233
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice