Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

FTP Backups Not Rotating

Discussion in 'Data Protection' started by graham86uk, Apr 22, 2015.

  1. graham86uk

    graham86uk Registered

    Joined:
    Apr 22, 2015
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    I'm having an issue where our backups are not being removed from the remote FTP server.

    I've checked the backup_transporter logs and this is what I'm getting.

    This has been going on since we switched from using NFS to FTP.

    Code:
    [2015-04-21 02:18:59 +0100] info [cpbackup_transporter] Starting a "prune" operation on the "Remote FTP" destination ID "kdaRfvX6xnBkDu9rqDcq6qAw".

[2015-04-21 02:18:59 +0100] info [cpbackup_transporter] Base path for destination is /vol/vol05_ftp/remote_web/Web02

[2015-04-21 02:18:59 +0100] warn [cpbackup_transporter] Unable to prune:  “Cpanel::Transport::Files::_perms_str2oct” was given an invalid permissions string:  at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
    Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x23b0f50), 'Unable to prune:  \xE2\x80\x9CCpanel::Transport::Files::_perms_str2oct\xE2\x80\x9D was given an invalid permissions string: ') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 407
    Cpanel::Backup::Queue::transport_backup::attempt_to_prune_destination(Cpanel::Backup::Queue::transport_backup=HASH(0x2e99fe8), Cpanel::Transport::Files::FTP=HASH(0x3167ec8), 3, Cpanel::LoggerAdapter=HASH(0x23b0f50)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 157
    Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x2e99fe8), cPanel::TaskQueue::Task=HASH(0x2f33808), Cpanel::LoggerAdapter=HASH(0x23b0f50)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 582
    eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
    cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x2faba10), CODE(0x3042090)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 590
    cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x2f33838)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151
    eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149
     
    #1 graham86uk, Apr 22, 2015
    Last edited by a moderator: Apr 22, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,745
    Likes Received:
    2,095
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Could you let us know the version of cPanel installed on this system so we can verify if the issue is associated with any existing internal cases?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Apr 23, 2015
  3. graham86uk

    graham86uk Registered

    Joined:
    Apr 22, 2015
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    It's happening on two servers both running 11.48.3 (build 0)
     
    #3 graham86uk, Apr 23, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,745
    Likes Received:
    2,095
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Internal case number 101193 addressed an issue related to pruning backups on certain remote destinations, however that case is already included in the version of cPanel you are using. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Apr 24, 2015
  5. graham86uk

    graham86uk Registered

    Joined:
    Apr 22, 2015
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    Ticket ID is 6422073
     
    #5 graham86uk, Apr 24, 2015
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,745
    Likes Received:
    2,095
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Internal case number 187065 is now open to address an issue where pruning remote backups can fail when FTP directory listing format is different than expected (a different format than what's reported in the original case). There's currently no time frame for a resolution, but you can monitor our change logs for this case number at:

    cPanel - Change Logs

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, May 1, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Backups Rotating
  1. amstel

    Transporting backups to FTP and SFTP destination fails for large accounts

    amstel, Apr 23, 2019 at 7:55 AM, in forum: Data Protection
    Replies:
    2
    Views:
    60
    amstel
    Apr 25, 2019 at 5:06 AM
  2. speckados

    Move backups to another server and remove backups

    speckados, Apr 22, 2019 at 2:32 AM, in forum: Data Protection
    Replies:
    5
    Views:
    86
    cPanelLauren
    Apr 24, 2019 at 12:00 PM
  3. WebHostPro

    With cPanel backups disabled can you still get an account backup?

    WebHostPro, Apr 11, 2019, in forum: Data Protection
    Replies:
    3
    Views:
    171
    WebHostPro
    Apr 11, 2019
  4. Bloke2

    Not receiving emails of completed backups

    Bloke2, Apr 2, 2019, in forum: Data Protection
    Replies:
    7
    Views:
    256
    cPanelMichael
    Apr 15, 2019
  5. NeptuneSolar

    SOLVED Account backups do not exist on Amazon S3 destination

    NeptuneSolar, Mar 27, 2019, in forum: Data Protection
    Replies:
    5
    Views:
    267
    cPanelMichael
    Apr 1, 2019

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice