FTP Connection Error after last Update

caylean

Active Member
Jul 2, 2013
27
0
1
cPanel Access Level
Root Administrator
Hello Forum,

I had last days a request when i logged in that there would be a new feature for better login switching (thats how I have understood it)

One thing was marked by default on activate, the other one not, i believe I have activated both.

And it seems that this caused some problems with my FTP connection, as before everything was working fine and now I get every time the same error. FTP is already restarted

WHM 54.0 (build 8)
11:20:18 Status: Connecting to XXX.XX.XXX.XXX:XYZ...
11:20:20 Status: Connection attempt failed with "ECONNREFUSED - Connection refused by server".
11:20:20 Error: Could not connect to server
11:20:20 Status: Waiting to retry...
11:20:25 Status: Delaying connection for 1 second due to previously failed connection attempt...
11:20:25 Status: Connecting to XXX.XX.XXX.XXX:XYZ...
11:20:27 Status: Connection attempt failed with "ECONNREFUSED - Connection refused by server".
11:20:27 Error: Could not connect to server


WHM 11.52.2 (build 5)
11:20:46 Status: Connecting to YYY.YY.Y.YY:XYZ...
11:20:47 Status: Connection established, waiting for welcome message...
11:20:47 Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
11:20:47 Response: 220-You are user number 1 of 100 allowed.
11:20:47 Response: 220-Local time is now 04:20. Server port: XYZ.
11:20:47 Response: 220-This is a private system - No anonymous login
11:20:47 Response: 220-IPv6 connections are also welcome on this server.
11:20:47 Response: 220 You will be disconnected after 15 minutes of inactivity.
11:20:47 Command: USER ACCOUNTNAME
11:20:47 Response: 331 User ACCOUNTNAME OK. Password required
11:20:47 Command: PASS ****************
11:20:48 Response: 230 OK. Current restricted directory is /
11:20:48 Command: OPTS UTF8 ON
11:20:48 Response: 200 OK, UTF-8 enabled
11:20:48 Status: Connected


The good thing was that I have an outdated? second system where I am still able to connect via FTP as i always do.

Could someone tell me what the problem is, or if that is maybe simply a bug or something?

I have 'once upon a time' changed my ftp default ports, to give me a bit of more security. But the error if I use wrong Port is a different one... Any guesses?

Kind Regards
Caylean
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

Do you have any firewall rules installed on the cPanel version 54 server? If so, check to ensure your IP address is not blocked, and that port 21 is not completely blocked for incoming traffic.

Thank you.
 

caylean

Active Member
Jul 2, 2013
27
0
1
cPanel Access Level
Root Administrator
Problem solved,

the last update on the Server caused the FTP Port to be resetted to default value 21 ... trying to connect with the other value caused the error. Have changed to back to non standard value and everything is fine again.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
I am happy to see the issue is now resolved. Thank you for updating us with the outcome.