Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

ftp connection issue

Discussion in 'General Discussion' started by fullfatdesigns, Sep 28, 2017.

Tags:
  1. fullfatdesigns

    fullfatdesigns Active Member

    Joined:
    Aug 1, 2014
    Messages:
    34
    Likes Received:
    4
    Trophy Points:
    8
    cPanel Access Level:
    Root Administrator
    Hi

    I have someone who has connected in the past to our server (about 2 months ago) which is now having an issue connecting. At the moment, we can only see that his router has changed to a google wifi, but everything else is the same. The following error is from Filezilla;

    Status: Resolving address of XXXXXXXXXX
    Status: Connecting to XX.XX.XX.XX:XX...
    Status: Connection established, waiting for welcome message...
    Status: Initializing TLS...
    Status: Verifying certificate...
    Status: TLS connection established.
    Status: Logged in
    Status: Retrieving directory listing...
    Command: PWD
    Response: 257 "/" is your current location
    Command: TYPE I
    Response: 200 TYPE is now 8-bit binary
    Command: PORT 192,168,86,XX,XXX,XXX
    Response: 500 I won't open a connection to 192.168.XX.XX (only to XX.XXX.XXX.XX)
    Command: PASV
    Response: 227 Entering Passive Mode (XX,XX,XX,XX,XX,XX)
    Command: MLSD
    Error: The data connection could not be established: ECONNREFUSED - Connection refused by server

    The connection is set to active, but it looks like it switching to passive in the error above. We usually have no issue connecting via an active connection, so not sure what to do? Do I need to change something to get it to work?

    Wayne
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,425
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
  3. fullfatdesigns

    fullfatdesigns Active Member

    Joined:
    Aug 1, 2014
    Messages:
    34
    Likes Received:
    4
    Trophy Points:
    8
    cPanel Access Level:
    Root Administrator
    Thanks for your reply. It looks like I need to follow those instructions and enable passive mode.
     
Loading...

Share This Page