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FTP connection timout after few seconds

Discussion in 'General Discussion' started by zodiac9797, Jan 18, 2013.

  1. zodiac9797

    zodiac9797 Member

    Joined:
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    Hello!
    I am unable to upload, download or delete files with FTP.
    I can connect to my account & upload starts fine but after few seconds (5-20 sec.) upload stops & I receive "connection timeout".
    Problem exists last two days.
    I am 99% sure that the problem is in pure-ftp on our server.

    Already tried:
    - two different FTP clients (winscp & filezilla)
    - turning server firewall (csf+lfd) off
    - disabling cphulk
    - did csf & cphulk flush
    - server reboot
    - force reinstall of pureftp
    - used my FTP client on another server & everything works fine (so the problem is not in my internet connection, local firewall...)

    Last server upgrade was two nights ago, when this problem occured.

    Code:
    [20130117.023520]      [23226] ================================================================================
[20130117.023520]      [23226]  Package                  Arch    Version                      Repository  Size
[20130117.023520]      [23226] ================================================================================
[20130117.023520]      [23226] Installing:
[20130117.023520]      [23226]  kernel-devel             x86_64  2.6.18-348.el5               base       5.8 M
[20130117.023520]      [23226] Updating:
[20130117.023520]      [23226]  aspell-en                x86_64  50:6.0-3                     base       1.5 M
[20130117.023520]      [23226]  autofs                   x86_64  1:5.0.1-0.rc2.177.el5        base       918 k
[20130117.023520]      [23226]  centos-release           x86_64  10:5-9.el5.centos.1          base        21 k
[20130117.023520]      [23226]  centos-release-notes     x86_64  5.9-0                        base        40 k
[20130117.023520]      [23226]  cpio                     x86_64  2.6-25.el5                   base       123 k
[20130117.023520]      [23226]  cpp                      x86_64  4.1.2-54.el5                 base       2.9 M
[20130117.023520]      [23226]  crash                    x86_64  5.1.8-2.el5.centos           updates    2.3 M
[20130117.023520]      [23226]  crontabs                 noarch  1.10-11.el5                  base       7.0 k
[20130117.023520]      [23226]  cvs                      x86_64  1.11.22-11.el5_8.1           base       738 k
[20130117.023520]      [23226]  device-mapper-multipath  x86_64  0.4.7-54.el5                 base       3.0 M
[20130117.023520]      [23226]  diffutils                x86_64  2.8.1-16.el5                 base       212 k
[20130117.023520]      [23226]  e2fsprogs                x86_64  1.39-35.el5                  base       845 k
[20130117.023520]      [23226]  e2fsprogs-devel          i386    1.39-35.el5                  base       575 k
[20130117.023520]      [23226]  e2fsprogs-devel          x86_64  1.39-35.el5                  base       639 k
[20130117.023520]      [23226]  e2fsprogs-libs           i386    1.39-35.el5                  base       120 k
[20130117.023520]      [23226]  e2fsprogs-libs           x86_64  1.39-35.el5                  base       120 k
[20130117.023520]      [23226]  file                     x86_64  4.17-28                      base       321 k
[20130117.023520]      [23226]  ftp                      x86_64  0.17-38.el5                  base        57 k
[20130117.023520]      [23226]  gawk                     x86_64  3.1.5-16.el5                 base       1.8 M
[20130117.023520]      [23226]  gcc                      x86_64  4.1.2-54.el5                 base       5.3 M
[20130117.023520]      [23226]  gcc-c++                  x86_64  4.1.2-54.el5                 base       3.8 M
[20130117.023520]      [23226]  gdbm                     i386    1.8.0-28.el5                 base        28 k
[20130117.023520]      [23226]  gdbm                     x86_64  1.8.0-28.el5                 base        28 k
[20130117.023520]      [23226]  gdbm-devel               i386    1.8.0-28.el5                 base        37 k
[20130117.023520]      [23226]  gdbm-devel               x86_64  1.8.0-28.el5                 base        38 k
[20130117.023520]      [23226]  glibc                    i686    2.5-107                      base       5.4 M
[20130117.023520]      [23226]  glibc                    x86_64  2.5-107                      base       4.8 M
[20130117.023520]      [23226]  glibc-common             x86_64  2.5-107                      base        16 M
[20130117.023520]      [23226]  glibc-devel              i386    2.5-107                      base       2.1 M
[20130117.023520]      [23226]  glibc-devel              x86_64  2.5-107                      base       2.4 M
[20130117.023520]      [23226]  glibc-headers            x86_64  2.5-107                      base       600 k
[20130117.023520]      [23226]  gnome-vfs2               i386    2.16.2-10.el5                base       1.2 M
[20130117.023520]      [23226]  gnome-vfs2               x86_64  2.16.2-10.el5                base       1.3 M
[20130117.023520]      [23226]  gnutls                   i386    1.4.1-10.el5                 base       351 k
[20130117.023520]      [23226]  gnutls                   x86_64  1.4.1-10.el5                 base       365 k
[20130117.023520]      [23226]  grub                     x86_64  0.97-13.10.el5               base       885 k
[20130117.023520]      [23226]  gtk2                     i386    2.10.4-29.el5                base       6.5 M
[20130117.023520]      [23226]  gtk2                     x86_64  2.10.4-29.el5                base       6.6 M
[20130117.023520]      [23226]  hal                      i386    0.5.8.1-64.el5               base       396 k
[20130117.023520]      [23226]  hal                      x86_64  0.5.8.1-64.el5               base       378 k
[20130117.023520]      [23226]  hwdata                   noarch  0.213.28-1.el5               base       438 k
[20130117.023520]      [23226]  iproute                  x86_64  2.6.18-15.el5                base       823 k
[20130117.023520]      [23226]  iscsi-initiator-utils    x86_64  6.2.0.872-16.el5             base       1.0 M
[20130117.023520]      [23226]  kbd                      x86_64  1.12-22.el5                  base       1.3 M
[20130117.023520]      [23226]  kernel-headers           x86_64  2.6.18-348.el5               base       1.5 M
[20130117.023520]      [23226]  kpartx                   x86_64  0.4.7-54.el5                 base       445 k
[20130117.023520]      [23226]  ksh                      x86_64  20100621-12.el5              base       1.3 M
[20130117.023520]      [23226]  kudzu                    x86_64  1.2.57.1.26-7.el5.centos     base       238 k
[20130117.023520]      [23226]  lftp                     x86_64  3.7.11-8.el5                 base       958 k
[20130117.023520]      [23226]  libgcc                   i386    4.1.2-54.el5                 base        97 k
[20130117.023520]      [23226]  libgcc                   x86_64  4.1.2-54.el5                 base       100 k
[20130117.023520]      [23226]  libgcj                   i386    4.1.2-54.el5                 base        16 M
[20130117.023520]      [23226]  libgcj                   x86_64  4.1.2-54.el5                 base        18 M
[20130117.023520]      [23226]  libgomp                  i386    4.4.7-1.el5                  base        74 k
[20130117.023520]      [23226]  libgomp                  x86_64  4.4.7-1.el5                  base        71 k
[20130117.023520]      [23226]  libstdc++                i386    4.1.2-54.el5                 base       363 k
[20130117.023520]      [23226]  libstdc++                x86_64  4.1.2-54.el5                 base       354 k
[20130117.023520]      [23226]  libstdc++-devel          i386    4.1.2-54.el5                 base       2.8 M
[20130117.023520]      [23226]  libstdc++-devel          x86_64  4.1.2-54.el5                 base       2.8 M
[20130117.023520]      [23226]  libuser                  i386    0.54.7-3.el5                 base       441 k
[20130117.023520]      [23226]  libuser                  x86_64  0.54.7-3.el5                 base       452 k
[20130117.023520]      [23226]  libvolume_id             i386    095-14.29.el5                base        44 k
[20130117.023520]      [23226]  libvolume_id             x86_64  095-14.29.el5                base        43 k
[20130117.023520]      [23226]  logrotate                x86_64  3.7.4-14                     base        43 k
[20130117.023520]      [23226]  logwatch                 noarch  7.3-10.el5                   base       245 k
[20130117.023520]      [23226]  lvm2                     x86_64  2.02.88-10.el5               base       3.3 M
[20130117.023520]      [23226]  m2crypto                 x86_64  0.16-9.el5                   base       499 k
[20130117.023520]      [23226]  man                      x86_64  1.6d-3.el5                   base       264 k
[20130117.023520]      [23226]  mdadm                    x86_64  2.6.9-5.el5                  base       875 k
[20130117.023520]      [23226]  microcode_ctl            x86_64  2:1.17-3.el5                 base       599 k
[20130117.023520]      [23226]  mkinitrd                 i386    5.1.19.6-79.el5              base       482 k
[20130117.023520]      [23226]  mkinitrd                 x86_64  5.1.19.6-79.el5              base       470 k
[20130117.023520]      [23226]  nash                     x86_64  5.1.19.6-79.el5              base       1.1 M
[20130117.023520]      [23226]  nfs-utils                x86_64  1:1.0.9-66.el5               base       408 k
[20130117.023520]      [23226]  nscd                     x86_64  2.5-107                      base       176 k
[20130117.023520]      [23226]  nspr                     i386    4.9.1-6.el5                  base       122 k
[20130117.023520]      [23226]  nspr                     x86_64  4.9.1-6.el5                  base       121 k
[20130117.023520]      [23226]  nss                      i386    3.13.5-8.el5                 base       1.1 M
[20130117.023520]      [23226]  nss                      x86_64  3.13.5-8.el5                 base       1.1 M
[20130117.023520]      [23226]  nss-tools                x86_64  3.13.5-8.el5                 base       1.1 M
[20130117.023520]      [23226]  nss_ldap                 i386    253-51.el5                   base       1.4 M
[20130117.023520]      [23226]  nss_ldap                 x86_64  253-51.el5                   base       1.4 M
[20130117.023520]      [23226]  pam                      i386    0.99.6.2-12.el5              base       983 k
[20130117.023520]      [23226]  pam                      x86_64  0.99.6.2-12.el5              base       982 k
[20130117.023520]      [23226]  pam-devel                i386    0.99.6.2-12.el5              base       188 k
[20130117.023520]      [23226]  pam-devel                x86_64  0.99.6.2-12.el5              base       188 k
[20130117.023520]      [23226]  parted                   i386    1.8.1-30.el5                 base       542 k
[20130117.023520]      [23226]  parted                   x86_64  1.8.1-30.el5                 base       521 k
[20130117.023520]      [23226]  pm-utils                 x86_64  0.99.3-14.el5                base       144 k
[20130117.023520]      [23226]  popt                     i386    1.10.2.3-31.el5              base        76 k
[20130117.023520]      [23226]  popt                     x86_64  1.10.2.3-31.el5              base        79 k
[20130117.023520]      [23226]  procps                   x86_64  3.2.7-22.el5                 base       216 k
[20130117.023520]      [23226]  psmisc                   x86_64  22.2-11                      base        63 k
[20130117.023520]      [23226]  python                   x86_64  2.4.3-56.el5                 base        60 k
[20130117.023520]      [23226]  python-devel             i386    2.4.3-56.el5                 base       3.0 M
[20130117.023520]      [23226]  python-devel             x86_64  2.4.3-56.el5                 base       3.0 M
[20130117.023520]      [23226]  python-iniparse          noarch  0.2.3-6.el5                  base        34 k
[20130117.023520]      [23226]  python-libs              x86_64  2.4.3-56.el5                 base       5.9 M
[20130117.023520]      [23226]  python-tools             x86_64  2.4.3-56.el5                 base       947 k
[20130117.023520]      [23226]  quota                    x86_64  1:3.13-8.el5                 base       346 k
[20130117.023520]      [23226]  rp-pppoe                 x86_64  3.5-33.el5                   base       115 k
[20130117.023520]      [23226]  rpm                      x86_64  4.4.2.3-31.el5               base       1.2 M
[20130117.023520]      [23226]  rpm-build                x86_64  4.4.2.3-31.el5               base       303 k
[20130117.023520]      [23226]  rpm-libs                 i386    4.4.2.3-31.el5               base       930 k
[20130117.023520]      [23226]  rpm-libs                 x86_64  4.4.2.3-31.el5               base       926 k
[20130117.023520]      [23226]  rpm-python               x86_64  4.4.2.3-31.el5               base        64 k
[20130117.023520]      [23226]  selinux-policy           noarch  2.4.6-338.el5                base       432 k
[20130117.023520]      [23226]  selinux-policy-targeted  noarch  2.4.6-338.el5                base       1.3 M
[20130117.023520]      [23226]  shadow-utils             x86_64  2:4.0.17-21.el5              base       1.1 M
[20130117.023520]      [23226]  smartmontools            x86_64  1:5.42-2.el5                 base       517 k
[20130117.023520]      [23226]  specspo                  noarch  13-4.el5.centos              base       5.9 M
[20130117.023520]      [23226]  sqlite                   i386    3.3.6-6                      base       213 k
[20130117.023520]      [23226]  sqlite                   x86_64  3.3.6-6                      base       207 k
[20130117.023520]      [23226]  strace                   x86_64  4.5.18-18.el5                base       178 k
[20130117.023520]      [23226]  sudo                     x86_64  1.7.2p1-22.el5               base       360 k
[20130117.023520]      [23226]  symlinks                 x86_64  1.2-26.el5                   base        11 k
[20130117.023520]      [23226]  syslinux                 x86_64  4.02-7.2.el5                 base       1.2 M
[20130117.023520]      [23226]  sysstat                  x86_64  7.0.2-12.el5                 base       187 k
[20130117.023520]      [23226]  tcl                      i386    8.4.13-6.el5                 base       1.3 M
[20130117.023520]      [23226]  tcl                      x86_64  8.4.13-6.el5                 base       1.3 M
[20130117.023520]      [23226]  telnet                   x86_64  1:0.17-41.el5                base        60 k
[20130117.023520]      [23226]  tkinter                  x86_64  2.4.3-56.el5                 base       282 k
[20130117.023520]      [23226]  udev                     x86_64  095-14.29.el5                base       2.4 M
[20130117.023520]      [23226]  vim-minimal              x86_64  2:7.0.109-7.2.el5            base       334 k
[20130117.023520]      [23226]  yum                      noarch  3.2.22-40.el5.centos         base       1.0 M
[20130117.023520]      [23226]  yum-metadata-parser      x86_64  1.1.2-4.el5                  base        25 k
[20130117.023520]      [23226]  yum-updatesd             noarch  1:0.9-5.el5                  base        23 k
[20130117.023520]      [23226]  zlib                     i386    1.2.3-7.el5                  base        51 k
[20130117.023520]      [23226]  zlib                     x86_64  1.2.3-7.el5                  base        52 k
[20130117.023520]      [23226]  zlib-devel               i386    1.2.3-7.el5                  base       102 k
[20130117.023520]      [23226]  zlib-devel               x86_64  1.2.3-7.el5                  base       103 k
[20130117.023520]      [23226] Removing:
[20130117.023520]      [23226]  kernel-devel             x86_64  2.6.18-308.20.1.el5          installed   16 M
[20130117.023520]      [23226] 
[20130117.023520]      [23226] Transaction Summary
[20130117.023520]      [23226] ================================================================================
[20130117.023520]      [23226] Install       1 Package(s)
[20130117.023520]      [23226] Upgrade     131 Package(s)
[20130117.023520]      [23226] Remove        1 Package(s)
[20130117.023520]      [23226] Reinstall     0 Package(s)
[20130117.023520]      [23226] Downgrade     0 Package(s)
[20130117.023520]      [23226] 
[20130117.023520]      [23226] Total download size: 185 M
    What to do?
    How can I downgrade pure-ftp to previous version?
    Tried yum downgrade pure-ftp & yum downgrade pure-ftpd-1.0.36-1 but nothing happened.
     
    #1 zodiac9797, Jan 18, 2013
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    When you upload something, are you uploading many of them at one time? For example a directory of images. That might be an issue for uploading and downloading, but surely not deleting.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Infopro, Jan 18, 2013
  3. zodiac9797

    zodiac9797 Member

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    Tried with default FTP client setup, which was working fine before. Also tried setting limit to one file at a time.

    "Timeout detected. Copying files to remote side failed."
     
    #3 zodiac9797, Jan 18, 2013
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

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    Twitter:
    Are you the Administrator and have root access, or does someone else manage this server?

    What error are you getting when deleting, as you mentioned?
     
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    #4 Infopro, Jan 18, 2013
  5. zodiac9797

    zodiac9797 Member

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    I also did this, since I use passive FTP connection:

    /etc/pure-ftpd.conf
    PassivePortRange 30000 35000

    /etc/csf/csf.conf
    # Allow incoming TCP ports
    TCP_IN = "20,21,22,25,53,80,110,30000:35000"

    service csf restart
    service pureftpd restart

    Same result. :(

    - - - Updated - - -

    I am the administrator & have root access.

    After 15-20 sec. of deleting some files are deleted & then I receive this message:

    Timeout detected.
    Could not retrieve directory listing
    Options: -a -l
    13 matches total
    Error listing directory '/www/xy'.
    Error deleting file '/www/xy'.
     
    #5 zodiac9797, Jan 18, 2013
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Are you seeing any errors in your logs?
     
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    #6 Infopro, Jan 18, 2013
  7. zodiac9797

    zodiac9797 Member

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    Nothing strange in log files.

    Jan 18 17:14:24 server pure-ftpd: (client@xxx.xxx.xxx.xxx) [NOTICE] /home/xy//www/xy.js uploaded (17471 bytes, 93.42KB/sec)
    Jan 18 17:15:00 server pure-ftpd: (?@127.0.0.1) [INFO] New connection from 127.0.0.1
    Jan 18 17:15:01 server pure-ftpd: (?@127.0.0.1) [INFO] __cpanel__service__auth__ftpd__s2CnvNmI_coSKGCWSqIQzR_vDdqhU5a1cn081kstt51h3UAgPY1wpNpDwpQrU1Ha is now logged in
    Jan 18 17:15:01 server pure-ftpd: (__cpanel__service__auth__ftpd__s2CnvNmI_coSKGCWSqIQzR_vDdqhU5a1cn081kstt51h3UAgPY1wpNpDwpQrU1Ha@127.0.0.1) [INFO] Logout.

    ...

    17:14:24 file uploaded, and then I receive "connection timeout", you can see "new connection from..." at 17:15:00

    This is from the messages log, do you need info from some other log file?
     
    #7 zodiac9797, Jan 18, 2013
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    If you suspect an issue with your server you are able to open a ticket to cPanel Support. From in your WHM, top right corner there's a Support Menu with a Contact cPanel link.
     
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    #8 Infopro, Jan 18, 2013
  9. zodiac9797

    zodiac9797 Member

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    Thanks, I will.

    Just did another test.
    I can upload, download & delete bigger files (1mb or bigger) without a problem.
    15min. upload & download worked fine.

    Problem is with smaller files (10kb - 500kb).
    I receive "connection timeout" after 10, 15 or 20 files are uploaded. It looks like random number of small files can be uploaded.

    Now I am uploading 50 x 5mb files & so far there is no problem.
    Looks like fast switching from upload to directory list is creating problems.

    ??
     
    #9 zodiac9797, Jan 18, 2013
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Uploading a directory of images will result in this sort of thing that you describe, you're opening too many connections.
     
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    #10 Infopro, Jan 18, 2013
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