Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

FTP connection timout after few seconds

Discussion in 'General Discussion' started by zodiac9797, Jan 18, 2013.

  1. zodiac9797

    zodiac9797 Member

    Joined:
    Apr 17, 2011
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    51
    Hello!
    I am unable to upload, download or delete files with FTP.
    I can connect to my account & upload starts fine but after few seconds (5-20 sec.) upload stops & I receive "connection timeout".
    Problem exists last two days.
    I am 99% sure that the problem is in pure-ftp on our server.

    Already tried:
    - two different FTP clients (winscp & filezilla)
    - turning server firewall (csf+lfd) off
    - disabling cphulk
    - did csf & cphulk flush
    - server reboot
    - force reinstall of pureftp
    - used my FTP client on another server & everything works fine (so the problem is not in my internet connection, local firewall...)

    Last server upgrade was two nights ago, when this problem occured.

    Code:
    [20130117.023520]      [23226] ================================================================================
[20130117.023520]      [23226]  Package                  Arch    Version                      Repository  Size
[20130117.023520]      [23226] ================================================================================
[20130117.023520]      [23226] Installing:
[20130117.023520]      [23226]  kernel-devel             x86_64  2.6.18-348.el5               base       5.8 M
[20130117.023520]      [23226] Updating:
[20130117.023520]      [23226]  aspell-en                x86_64  50:6.0-3                     base       1.5 M
[20130117.023520]      [23226]  autofs                   x86_64  1:5.0.1-0.rc2.177.el5        base       918 k
[20130117.023520]      [23226]  centos-release           x86_64  10:5-9.el5.centos.1          base        21 k
[20130117.023520]      [23226]  centos-release-notes     x86_64  5.9-0                        base        40 k
[20130117.023520]      [23226]  cpio                     x86_64  2.6-25.el5                   base       123 k
[20130117.023520]      [23226]  cpp                      x86_64  4.1.2-54.el5                 base       2.9 M
[20130117.023520]      [23226]  crash                    x86_64  5.1.8-2.el5.centos           updates    2.3 M
[20130117.023520]      [23226]  crontabs                 noarch  1.10-11.el5                  base       7.0 k
[20130117.023520]      [23226]  cvs                      x86_64  1.11.22-11.el5_8.1           base       738 k
[20130117.023520]      [23226]  device-mapper-multipath  x86_64  0.4.7-54.el5                 base       3.0 M
[20130117.023520]      [23226]  diffutils                x86_64  2.8.1-16.el5                 base       212 k
[20130117.023520]      [23226]  e2fsprogs                x86_64  1.39-35.el5                  base       845 k
[20130117.023520]      [23226]  e2fsprogs-devel          i386    1.39-35.el5                  base       575 k
[20130117.023520]      [23226]  e2fsprogs-devel          x86_64  1.39-35.el5                  base       639 k
[20130117.023520]      [23226]  e2fsprogs-libs           i386    1.39-35.el5                  base       120 k
[20130117.023520]      [23226]  e2fsprogs-libs           x86_64  1.39-35.el5                  base       120 k
[20130117.023520]      [23226]  file                     x86_64  4.17-28                      base       321 k
[20130117.023520]      [23226]  ftp                      x86_64  0.17-38.el5                  base        57 k
[20130117.023520]      [23226]  gawk                     x86_64  3.1.5-16.el5                 base       1.8 M
[20130117.023520]      [23226]  gcc                      x86_64  4.1.2-54.el5                 base       5.3 M
[20130117.023520]      [23226]  gcc-c++                  x86_64  4.1.2-54.el5                 base       3.8 M
[20130117.023520]      [23226]  gdbm                     i386    1.8.0-28.el5                 base        28 k
[20130117.023520]      [23226]  gdbm                     x86_64  1.8.0-28.el5                 base        28 k
[20130117.023520]      [23226]  gdbm-devel               i386    1.8.0-28.el5                 base        37 k
[20130117.023520]      [23226]  gdbm-devel               x86_64  1.8.0-28.el5                 base        38 k
[20130117.023520]      [23226]  glibc                    i686    2.5-107                      base       5.4 M
[20130117.023520]      [23226]  glibc                    x86_64  2.5-107                      base       4.8 M
[20130117.023520]      [23226]  glibc-common             x86_64  2.5-107                      base        16 M
[20130117.023520]      [23226]  glibc-devel              i386    2.5-107                      base       2.1 M
[20130117.023520]      [23226]  glibc-devel              x86_64  2.5-107                      base       2.4 M
[20130117.023520]      [23226]  glibc-headers            x86_64  2.5-107                      base       600 k
[20130117.023520]      [23226]  gnome-vfs2               i386    2.16.2-10.el5                base       1.2 M
[20130117.023520]      [23226]  gnome-vfs2               x86_64  2.16.2-10.el5                base       1.3 M
[20130117.023520]      [23226]  gnutls                   i386    1.4.1-10.el5                 base       351 k
[20130117.023520]      [23226]  gnutls                   x86_64  1.4.1-10.el5                 base       365 k
[20130117.023520]      [23226]  grub                     x86_64  0.97-13.10.el5               base       885 k
[20130117.023520]      [23226]  gtk2                     i386    2.10.4-29.el5                base       6.5 M
[20130117.023520]      [23226]  gtk2                     x86_64  2.10.4-29.el5                base       6.6 M
[20130117.023520]      [23226]  hal                      i386    0.5.8.1-64.el5               base       396 k
[20130117.023520]      [23226]  hal                      x86_64  0.5.8.1-64.el5               base       378 k
[20130117.023520]      [23226]  hwdata                   noarch  0.213.28-1.el5               base       438 k
[20130117.023520]      [23226]  iproute                  x86_64  2.6.18-15.el5                base       823 k
[20130117.023520]      [23226]  iscsi-initiator-utils    x86_64  6.2.0.872-16.el5             base       1.0 M
[20130117.023520]      [23226]  kbd                      x86_64  1.12-22.el5                  base       1.3 M
[20130117.023520]      [23226]  kernel-headers           x86_64  2.6.18-348.el5               base       1.5 M
[20130117.023520]      [23226]  kpartx                   x86_64  0.4.7-54.el5                 base       445 k
[20130117.023520]      [23226]  ksh                      x86_64  20100621-12.el5              base       1.3 M
[20130117.023520]      [23226]  kudzu                    x86_64  1.2.57.1.26-7.el5.centos     base       238 k
[20130117.023520]      [23226]  lftp                     x86_64  3.7.11-8.el5                 base       958 k
[20130117.023520]      [23226]  libgcc                   i386    4.1.2-54.el5                 base        97 k
[20130117.023520]      [23226]  libgcc                   x86_64  4.1.2-54.el5                 base       100 k
[20130117.023520]      [23226]  libgcj                   i386    4.1.2-54.el5                 base        16 M
[20130117.023520]      [23226]  libgcj                   x86_64  4.1.2-54.el5                 base        18 M
[20130117.023520]      [23226]  libgomp                  i386    4.4.7-1.el5                  base        74 k
[20130117.023520]      [23226]  libgomp                  x86_64  4.4.7-1.el5                  base        71 k
[20130117.023520]      [23226]  libstdc++                i386    4.1.2-54.el5                 base       363 k
[20130117.023520]      [23226]  libstdc++                x86_64  4.1.2-54.el5                 base       354 k
[20130117.023520]      [23226]  libstdc++-devel          i386    4.1.2-54.el5                 base       2.8 M
[20130117.023520]      [23226]  libstdc++-devel          x86_64  4.1.2-54.el5                 base       2.8 M
[20130117.023520]      [23226]  libuser                  i386    0.54.7-3.el5                 base       441 k
[20130117.023520]      [23226]  libuser                  x86_64  0.54.7-3.el5                 base       452 k
[20130117.023520]      [23226]  libvolume_id             i386    095-14.29.el5                base        44 k
[20130117.023520]      [23226]  libvolume_id             x86_64  095-14.29.el5                base        43 k
[20130117.023520]      [23226]  logrotate                x86_64  3.7.4-14                     base        43 k
[20130117.023520]      [23226]  logwatch                 noarch  7.3-10.el5                   base       245 k
[20130117.023520]      [23226]  lvm2                     x86_64  2.02.88-10.el5               base       3.3 M
[20130117.023520]      [23226]  m2crypto                 x86_64  0.16-9.el5                   base       499 k
[20130117.023520]      [23226]  man                      x86_64  1.6d-3.el5                   base       264 k
[20130117.023520]      [23226]  mdadm                    x86_64  2.6.9-5.el5                  base       875 k
[20130117.023520]      [23226]  microcode_ctl            x86_64  2:1.17-3.el5                 base       599 k
[20130117.023520]      [23226]  mkinitrd                 i386    5.1.19.6-79.el5              base       482 k
[20130117.023520]      [23226]  mkinitrd                 x86_64  5.1.19.6-79.el5              base       470 k
[20130117.023520]      [23226]  nash                     x86_64  5.1.19.6-79.el5              base       1.1 M
[20130117.023520]      [23226]  nfs-utils                x86_64  1:1.0.9-66.el5               base       408 k
[20130117.023520]      [23226]  nscd                     x86_64  2.5-107                      base       176 k
[20130117.023520]      [23226]  nspr                     i386    4.9.1-6.el5                  base       122 k
[20130117.023520]      [23226]  nspr                     x86_64  4.9.1-6.el5                  base       121 k
[20130117.023520]      [23226]  nss                      i386    3.13.5-8.el5                 base       1.1 M
[20130117.023520]      [23226]  nss                      x86_64  3.13.5-8.el5                 base       1.1 M
[20130117.023520]      [23226]  nss-tools                x86_64  3.13.5-8.el5                 base       1.1 M
[20130117.023520]      [23226]  nss_ldap                 i386    253-51.el5                   base       1.4 M
[20130117.023520]      [23226]  nss_ldap                 x86_64  253-51.el5                   base       1.4 M
[20130117.023520]      [23226]  pam                      i386    0.99.6.2-12.el5              base       983 k
[20130117.023520]      [23226]  pam                      x86_64  0.99.6.2-12.el5              base       982 k
[20130117.023520]      [23226]  pam-devel                i386    0.99.6.2-12.el5              base       188 k
[20130117.023520]      [23226]  pam-devel                x86_64  0.99.6.2-12.el5              base       188 k
[20130117.023520]      [23226]  parted                   i386    1.8.1-30.el5                 base       542 k
[20130117.023520]      [23226]  parted                   x86_64  1.8.1-30.el5                 base       521 k
[20130117.023520]      [23226]  pm-utils                 x86_64  0.99.3-14.el5                base       144 k
[20130117.023520]      [23226]  popt                     i386    1.10.2.3-31.el5              base        76 k
[20130117.023520]      [23226]  popt                     x86_64  1.10.2.3-31.el5              base        79 k
[20130117.023520]      [23226]  procps                   x86_64  3.2.7-22.el5                 base       216 k
[20130117.023520]      [23226]  psmisc                   x86_64  22.2-11                      base        63 k
[20130117.023520]      [23226]  python                   x86_64  2.4.3-56.el5                 base        60 k
[20130117.023520]      [23226]  python-devel             i386    2.4.3-56.el5                 base       3.0 M
[20130117.023520]      [23226]  python-devel             x86_64  2.4.3-56.el5                 base       3.0 M
[20130117.023520]      [23226]  python-iniparse          noarch  0.2.3-6.el5                  base        34 k
[20130117.023520]      [23226]  python-libs              x86_64  2.4.3-56.el5                 base       5.9 M
[20130117.023520]      [23226]  python-tools             x86_64  2.4.3-56.el5                 base       947 k
[20130117.023520]      [23226]  quota                    x86_64  1:3.13-8.el5                 base       346 k
[20130117.023520]      [23226]  rp-pppoe                 x86_64  3.5-33.el5                   base       115 k
[20130117.023520]      [23226]  rpm                      x86_64  4.4.2.3-31.el5               base       1.2 M
[20130117.023520]      [23226]  rpm-build                x86_64  4.4.2.3-31.el5               base       303 k
[20130117.023520]      [23226]  rpm-libs                 i386    4.4.2.3-31.el5               base       930 k
[20130117.023520]      [23226]  rpm-libs                 x86_64  4.4.2.3-31.el5               base       926 k
[20130117.023520]      [23226]  rpm-python               x86_64  4.4.2.3-31.el5               base        64 k
[20130117.023520]      [23226]  selinux-policy           noarch  2.4.6-338.el5                base       432 k
[20130117.023520]      [23226]  selinux-policy-targeted  noarch  2.4.6-338.el5                base       1.3 M
[20130117.023520]      [23226]  shadow-utils             x86_64  2:4.0.17-21.el5              base       1.1 M
[20130117.023520]      [23226]  smartmontools            x86_64  1:5.42-2.el5                 base       517 k
[20130117.023520]      [23226]  specspo                  noarch  13-4.el5.centos              base       5.9 M
[20130117.023520]      [23226]  sqlite                   i386    3.3.6-6                      base       213 k
[20130117.023520]      [23226]  sqlite                   x86_64  3.3.6-6                      base       207 k
[20130117.023520]      [23226]  strace                   x86_64  4.5.18-18.el5                base       178 k
[20130117.023520]      [23226]  sudo                     x86_64  1.7.2p1-22.el5               base       360 k
[20130117.023520]      [23226]  symlinks                 x86_64  1.2-26.el5                   base        11 k
[20130117.023520]      [23226]  syslinux                 x86_64  4.02-7.2.el5                 base       1.2 M
[20130117.023520]      [23226]  sysstat                  x86_64  7.0.2-12.el5                 base       187 k
[20130117.023520]      [23226]  tcl                      i386    8.4.13-6.el5                 base       1.3 M
[20130117.023520]      [23226]  tcl                      x86_64  8.4.13-6.el5                 base       1.3 M
[20130117.023520]      [23226]  telnet                   x86_64  1:0.17-41.el5                base        60 k
[20130117.023520]      [23226]  tkinter                  x86_64  2.4.3-56.el5                 base       282 k
[20130117.023520]      [23226]  udev                     x86_64  095-14.29.el5                base       2.4 M
[20130117.023520]      [23226]  vim-minimal              x86_64  2:7.0.109-7.2.el5            base       334 k
[20130117.023520]      [23226]  yum                      noarch  3.2.22-40.el5.centos         base       1.0 M
[20130117.023520]      [23226]  yum-metadata-parser      x86_64  1.1.2-4.el5                  base        25 k
[20130117.023520]      [23226]  yum-updatesd             noarch  1:0.9-5.el5                  base        23 k
[20130117.023520]      [23226]  zlib                     i386    1.2.3-7.el5                  base        51 k
[20130117.023520]      [23226]  zlib                     x86_64  1.2.3-7.el5                  base        52 k
[20130117.023520]      [23226]  zlib-devel               i386    1.2.3-7.el5                  base       102 k
[20130117.023520]      [23226]  zlib-devel               x86_64  1.2.3-7.el5                  base       103 k
[20130117.023520]      [23226] Removing:
[20130117.023520]      [23226]  kernel-devel             x86_64  2.6.18-308.20.1.el5          installed   16 M
[20130117.023520]      [23226] 
[20130117.023520]      [23226] Transaction Summary
[20130117.023520]      [23226] ================================================================================
[20130117.023520]      [23226] Install       1 Package(s)
[20130117.023520]      [23226] Upgrade     131 Package(s)
[20130117.023520]      [23226] Remove        1 Package(s)
[20130117.023520]      [23226] Reinstall     0 Package(s)
[20130117.023520]      [23226] Downgrade     0 Package(s)
[20130117.023520]      [23226] 
[20130117.023520]      [23226] Total download size: 185 M
    What to do?
    How can I downgrade pure-ftp to previous version?
    Tried yum downgrade pure-ftp & yum downgrade pure-ftpd-1.0.36-1 but nothing happened.
     
    #1 zodiac9797, Jan 18, 2013
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,745
    Likes Received:
    311
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    When you upload something, are you uploading many of them at one time? For example a directory of images. That might be an issue for uploading and downloading, but surely not deleting.
     
    #2 Infopro, Jan 18, 2013
  3. zodiac9797

    zodiac9797 Member

    Joined:
    Apr 17, 2011
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    51
    Tried with default FTP client setup, which was working fine before. Also tried setting limit to one file at a time.

    "Timeout detected. Copying files to remote side failed."
     
    #3 zodiac9797, Jan 18, 2013
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,745
    Likes Received:
    311
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Are you the Administrator and have root access, or does someone else manage this server?

    What error are you getting when deleting, as you mentioned?
     
    #4 Infopro, Jan 18, 2013
  5. zodiac9797

    zodiac9797 Member

    Joined:
    Apr 17, 2011
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    51
    I also did this, since I use passive FTP connection:

    /etc/pure-ftpd.conf
    PassivePortRange 30000 35000

    /etc/csf/csf.conf
    # Allow incoming TCP ports
    TCP_IN = "20,21,22,25,53,80,110,30000:35000"

    service csf restart
    service pureftpd restart

    Same result. :(

    - - - Updated - - -

    I am the administrator & have root access.

    After 15-20 sec. of deleting some files are deleted & then I receive this message:

    Timeout detected.
    Could not retrieve directory listing
    Options: -a -l
    13 matches total
    Error listing directory '/www/xy'.
    Error deleting file '/www/xy'.
     
    #5 zodiac9797, Jan 18, 2013
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,745
    Likes Received:
    311
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Are you seeing any errors in your logs?
     
    #6 Infopro, Jan 18, 2013
  7. zodiac9797

    zodiac9797 Member

    Joined:
    Apr 17, 2011
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    51
    Nothing strange in log files.

    Jan 18 17:14:24 server pure-ftpd: (client@xxx.xxx.xxx.xxx) [NOTICE] /home/xy//www/xy.js uploaded (17471 bytes, 93.42KB/sec)
    Jan 18 17:15:00 server pure-ftpd: (?@127.0.0.1) [INFO] New connection from 127.0.0.1
    Jan 18 17:15:01 server pure-ftpd: (?@127.0.0.1) [INFO] __cpanel__service__auth__ftpd__s2CnvNmI_coSKGCWSqIQzR_vDdqhU5a1cn081kstt51h3UAgPY1wpNpDwpQrU1Ha is now logged in
    Jan 18 17:15:01 server pure-ftpd: (__cpanel__service__auth__ftpd__s2CnvNmI_coSKGCWSqIQzR_vDdqhU5a1cn081kstt51h3UAgPY1wpNpDwpQrU1Ha@127.0.0.1) [INFO] Logout.

    ...

    17:14:24 file uploaded, and then I receive "connection timeout", you can see "new connection from..." at 17:15:00

    This is from the messages log, do you need info from some other log file?
     
    #7 zodiac9797, Jan 18, 2013
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,745
    Likes Received:
    311
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    If you suspect an issue with your server you are able to open a ticket to cPanel Support. From in your WHM, top right corner there's a Support Menu with a Contact cPanel link.
     
    #8 Infopro, Jan 18, 2013
  9. zodiac9797

    zodiac9797 Member

    Joined:
    Apr 17, 2011
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    51
    Thanks, I will.

    Just did another test.
    I can upload, download & delete bigger files (1mb or bigger) without a problem.
    15min. upload & download worked fine.

    Problem is with smaller files (10kb - 500kb).
    I receive "connection timeout" after 10, 15 or 20 files are uploaded. It looks like random number of small files can be uploaded.

    Now I am uploading 50 x 5mb files & so far there is no problem.
    Looks like fast switching from upload to directory list is creating problems.

    ??
     
    #9 zodiac9797, Jan 18, 2013
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,745
    Likes Received:
    311
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Uploading a directory of images will result in this sort of thing that you describe, you're opening too many connections.
     
    #10 Infopro, Jan 18, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - connection timout seconds
  1. Rehan_1990

    IMAP connection per account

    Rehan_1990, Oct 10, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    45
    cPanelMichael
    Oct 11, 2017 at 7:59 AM
  2. 007basaran

    IMAP Server Connection Issue

    007basaran, Sep 30, 2017, in forum: E-mail Discussions
    Replies:
    7
    Views:
    177
    cPanelMichael
    Oct 4, 2017
  3. fullfatdesigns

    ftp connection issue

    fullfatdesigns, Sep 28, 2017, in forum: General Discussion
    Replies:
    2
    Views:
    75
    fullfatdesigns
    Sep 28, 2017
  4. Fatkul Iqbal Rosyadi

    Connection timed out in sending.

    Fatkul Iqbal Rosyadi, Sep 21, 2017, in forum: E-mail Discussions
    Replies:
    6
    Views:
    106
    cPanelMichael
    Sep 21, 2017
  5. Eric M

    SMTP data timeout on connection

    Eric M, Sep 21, 2017, in forum: E-mail Discussions
    Replies:
    9
    Views:
    208
    cPanelMichael
    Oct 11, 2017 at 9:26 AM

Share This Page