Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

FTP doesn't go beyond Retrieving directory listing

Discussion in 'General Discussion' started by kencook, Jul 6, 2017.

Tags:
  1. kencook

    kencook Member

    Joined:
    Jul 6, 2017
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    I have read many posts on this topic on here and on other sites.

    I have PassivePortRange set to 30000-64000
    I have tried with ForcePassiveIP set to my IP
    I have tried with #ForcePassiveIP commented out
    I have tried Filezilla with Transfer Settings set to Default, Active, & Passive
    I have tried Use Only Plain and Use Explicit Iver TLS If Available
    I have tried FTP & SFTP
    I have tried Normal, Ask for Password, and Interactive
    I have multiple VPS/Dedicated accounts.
    I can logon with shell from another server at Hostmonster (same hosting company).
    I cannot logon from Windows terminal from a desktop.
    A friend from another country cannot logon through Filezilla but can through shell.
    The iptables output looks fine: accept on all three policies.

    What could I be missing?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,765
    Likes Received:
    313
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Are you attempting to login to a normal cPanel user account?
     
  3. kencook

    kencook Member

    Joined:
    Jul 6, 2017
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    I created the FTP account(s) in cPanel and so did the tech(s) from EIG (Endurance hosting). I can login to the root account, not problem, using SFTP. None of the new accounts can be logged into through Filezilla. The support techs are having the same issue.
     
  4. Jcats

    Jcats Well-Known Member

    Joined:
    May 25, 2011
    Messages:
    599
    Likes Received:
    92
    Trophy Points:
    153
    Location:
    New Jersey
    cPanel Access Level:
    DataCenter Provider
    Are you running CSF?

    If so, for testing purposes, disable it and flush iptables, see if you can connect:

    Code:
    csf -x
    iptables -F
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,765
    Likes Received:
    313
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Can you login as the actual cPanel user, not an addon FTP account? The cPanel user doesn't need an FTP account created he already can login using just his username and account password.
     
  6. kencook

    kencook Member

    Joined:
    Jul 6, 2017
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    Thanks Jcats, I failed to mention I had already done this. Did it again just for S&Gs.
     
  7. kencook

    kencook Member

    Joined:
    Jul 6, 2017
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    Sorry, I misunderstood. Yes, I can log in as the primary cPanel user.
     
  8. kencook

    kencook Member

    Joined:
    Jul 6, 2017
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    Any other thoughts? Tried this again. I actually just installed CSF to help be better manage some of the security. It was not installed when the issue first showed up. This is a new dedicated account for a new client.
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,765
    Likes Received:
    313
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    So it's just the Addon FTP user account you can't login with. You probably know this but SFTP doesn't work with addon accounts. There's an old Feature Request here to add it:
    SFTP access for virtual FTP users

    Now that you've got CSF installed find the option in it to Watch System Logs and open that page, try logging in using your Addon FTP account and watch the log for clues to whats going on.
     
  10. kencook

    kencook Member

    Joined:
    Jul 6, 2017
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    Nothing - it just sits there once the addon user has connected:

    Jul 6 16:09:04 server pure-ftpd: (?@xx.xxx.xxx.x) [INFO] New connection from xx.xxx.xxx.x
    Jul 6 16:09:04 server pure-ftpd: (?@xx.xxx.xxx.x) [INFO] webdev@xxxxxxxxxxx.com is now logged in
     
  11. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,765
    Likes Received:
    313
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    The log says you're logged in but you're not?

    Please feel free to open a ticket directly to cPanel Technical Support about this.
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,425
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Infopro likes this.
Loading...

Share This Page