FTP: Domain in username even with Dedicated IP

[gplaurin]

Hi!

Since I changed one of my website to a dedicated IP, all FTP with the format [email protected] don't work, I have to remove the @domain.com for it to work but all my customer already has the username with the @...

Is it possible to enable the use of domain name in username (ex.: [email protected]) even with a dedicated IP for a domain?

Thanks!

 

[cPanelMichael]

Hello

Per our documentation, if your server is configured to use Pure-FTPd and the account is assigned a dedicated IP address, you can use either long-form (for example, user@domain) or short-form (for example, user) usernames to log in to FTP. However, if your server is configured to use ProFTPd, you must use a short format username (for example, user) if your account is on a dedicated IP address.

FTP FAQ

Thank you.