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FTP: Domain in username even with Dedicated IP

Discussion in 'General Discussion' started by gplaurin, Apr 3, 2014.

  1. gplaurin

    gplaurin Registered

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    Hi!

    Since I changed one of my website to a dedicated IP, all FTP with the format user@domain.com don't work, I have to remove the @domain.com for it to work but all my customer already has the username with the @...

    Is it possible to enable the use of domain name in username (ex.: user@domain.com) even with a dedicated IP for a domain?

    Thanks!
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Per our documentation, if your server is configured to use Pure-FTPd and the account is assigned a dedicated IP address, you can use either long-form (for example, user@domain) or short-form (for example, user) usernames to log in to FTP. However, if your server is configured to use ProFTPd, you must use a short format username (for example, user) if your account is on a dedicated IP address.

    FTP FAQ

    Thank you.
     
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