The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

FTP: Domain in username even with Dedicated IP

Discussion in 'General Discussion' started by gplaurin, Apr 3, 2014.

  1. gplaurin

    gplaurin Registered

    Joined:
    Apr 3, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hi!

    Since I changed one of my website to a dedicated IP, all FTP with the format user@domain.com don't work, I have to remove the @domain.com for it to work but all my customer already has the username with the @...

    Is it possible to enable the use of domain name in username (ex.: user@domain.com) even with a dedicated IP for a domain?

    Thanks!
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    675
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Per our documentation, if your server is configured to use Pure-FTPd and the account is assigned a dedicated IP address, you can use either long-form (for example, user@domain) or short-form (for example, user) usernames to log in to FTP. However, if your server is configured to use ProFTPd, you must use a short format username (for example, user) if your account is on a dedicated IP address.

    FTP FAQ

    Thank you.
     
Loading...

Share This Page