FTP: Domain in username even with Dedicated IP

gplaurin

Registered
Apr 3, 2014
2
0
1
cPanel Access Level
Root Administrator
Hi!

Since I changed one of my website to a dedicated IP, all FTP with the format [email protected] don't work, I have to remove the @domain.com for it to work but all my customer already has the username with the @...

Is it possible to enable the use of domain name in username (ex.: [email protected]) even with a dedicated IP for a domain?

Thanks!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
463
Hello :)

Per our documentation, if your server is configured to use Pure-FTPd and the account is assigned a dedicated IP address, you can use either long-form (for example, [email protected]) or short-form (for example, user) usernames to log in to FTP. However, if your server is configured to use ProFTPd, you must use a short format username (for example, user) if your account is on a dedicated IP address.

FTP FAQ

Thank you.