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FTP Dreamweaver V8 problem

Discussion in 'General Discussion' started by ziax, Nov 26, 2008.

  1. ziax

    ziax Member

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    I am new to cpanel (previous Plesk usr) and I have used the ftp
    facility in dreamweaver for years without any issues.

    I have today converted to cpanel and I can't transfer anything using dreamweaver. I get an error as follows:

    An FTP error occurred: Cannot open remote folder puiblic_html/.
    Access Denied. The file may not exist or
    there could be a permission problem.

    I have changed the user and password to see if I had made a mistake,
    but when I do I get the incorrect user/password message so I can only assume
    that when I get the alternative error message above that the use and passowrd used is correct.

    I set the folder permissions to 0777 to make sure that thre could be no
    doubts about the permissions but that didn 't work.

    I have read a few of the postings which mention quite a few Dreamweaver problems, but none with my error message.

    Can anyone out there assist. I am on the verge of returning to the simpler trouble free Plesk.
     
  2. apscinsspl

    apscinsspl Well-Known Member

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    Hello,

    The permission on the public_html directory should be 750 which is set by cpanel as default. Try setting that permission, also try to use passive mode in dreamweaver while uploading.
     
  3. ziax

    ziax Member

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    Hi,

    Tried 0750 0755 0760 0777 still no joy
    Tried Passive on and off in all above configuarations.

    The server appears to accept that the user and password is correct,
    however won't allow access in or out for the public_html or www folder or any other folder for that matter.
     
  4. thewebhosting

    thewebhosting Well-Known Member

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    Please check for the ownership of public_html folder.
     
  5. ziax

    ziax Member

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    How do I do that in cpanel ? I am new to cpanel (1 day)
     
  6. thewebhosting

    thewebhosting Well-Known Member

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    Hi,

    You can not check ownership from CPanel. If you have a shell access then login to SSH and then go to /home/yourusername directory.

    Once you are there type ls -l command. You will find all the directories listed under your username with their permissions and ownerships.
     
  7. ziax

    ziax Member

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    No problem in going in but this seems very excessive for what should
    essentially be a customers everyday routine. Why would ownership
    of the file be something other than than domain customers.
     
  8. thewebhosting

    thewebhosting Well-Known Member

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    I am not sure..but I am just providing you the possible reason for the issue you are facing.
     
  9. ziax

    ziax Member

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    Thanks for your assistance, I hope you didn't think I was shooting the messenger, I just meant that perhaps there was a logical reason for instance was it because the domina was set up by the main domain holder in the WHM part of cpanel. I really have no clue, this is all so easy in Plesk and think that's where I am going back.

    Once again thanks.
     
  10. hydra

    hydra Well-Known Member

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    Hi,

    Did you spell the public_html correctly?
    I read in your error puiblic_html
     
  11. ziax

    ziax Member

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    yes but thank you for your post
     
  12. ziax

    ziax Member

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    Any dreamweaver user out there want to comment on their experiences with cpanel?
     
  13. cpanelinfoseeker

    cpanelinfoseeker Well-Known Member

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    No problem currently with Dreamweaver MX 2004 or my new version Dreamweaver CS3 (Version 9) currently setup in passive mode.

    I did have a problem with multiple reconnects when I first started using Dreamweaver, but I switched to passive mode and have had no more problems. I login to several different websites.

    Ron
     
  14. cpanelinfoseeker

    cpanelinfoseeker Well-Known Member

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    Just another thought, I also use WinSCP and find it helpful to check the Owner and permissions on the files and directories. It is also great to delete many files easily.

    Ron
     
  15. EdP

    EdP Member

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    I set up an ftp user for Dreamweaver which only has access to the public_html folder, so in DW the 'Host directory' is just /. Works fine (as long as I use Passive FTP and not SFTP) with DW CS3 (and did with DW8).

    Ed
     
  16. HorburySchool

    HorburySchool Active Member

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    No issues here with Dreamweaver and cPanel since v4 thru to CS4... always worked. What I do know is that there is a bug in Dreamweaver8 that means you have to update it to get round a few connection issues...

    Make sure you've patched up to 8.0.2 to fix the issues and rule Dreamweaver out as being the cause.
    See http://www.adobe.com/support/dreamweaver/downloads_updaters.html
     
  17. ziax

    ziax Member

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    Hi Ed,

    It worked ! I can't believe I spent hours on this stupid problem !!!

    It must be a Dreamweaver thing. I am yet to test the settings on all the
    other client domains I now have to transfer but hopefully there will be no hitches and also that there will be no security issues.

    As a matter of interest I didn't have to check the passive ftp box.

    Once again thanks.
     
  18. ziax

    ziax Member

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    Thanks also to HorburySchool for the heads up the 8.02 update, I am going to upload this today.

    Regards
     
  19. thewebhosting

    thewebhosting Well-Known Member

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    Great to hear that you manage to fix the issue! :)
     
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